Business Admin Apprentice

To provide high-quality administrative and customer service support to, acting as a professional and welcoming first point of contact for participants, referral partners and other stakeholders. The post holder will support the effective management of enquiries and referrals, responding to telephone, email and online enquiries, providing accurate information about the programme, processing and recording referrals, arranging appointments and maintaining regular contact with prospective participants to support their engagement with the service. Working closely with Employment Specialists and the wider Connect to Work team, the post holder will maintain accurate records within the Connect to Work CRM and support the smooth progression of participants from initial enquiry or referral through to allocation and engagement with the appropriate member of the team. The post holder will undertake the Level 3 Business Administrator Apprenticeship, developing a broad and transferable range of administrative, customer service, communication, digital and organisational skills. This is a developmental role, with appropriate training, supervision and support provided throughout the apprenticeship.

SPECIFIC DUTIES

1. Respond promptly, professionally and sensitively to enquiries from prospective participants, referral partners, employers and other stakeholders by telephone, email, online systems and face-to-face.

2. Provide clear and accurate information about the Connect to Work programme, including the support available, referral process and next steps, escalating more complex enquiries to the appropriate member of the team.

3. Receive, process and accurately record participant referrals, ensuring information is entered promptly onto the Connect to Work CRM and other relevant systems.

4. Review incoming referrals for completeness, identify missing information and liaise with participants, referral partners or colleagues to obtain the information required to progress the referral.

5. Contact prospective participants following an enquiry or referral, arrange initial appointments and provide relevant information to support their engagement with the programme.

6. Undertake appropriate follow-up contact with prospective participants who have not responded or attended appointments, recording all contact and outcomes accurately.

7. Support the allocation and handover of participants to Employment Specialists and other members of the Connect to Work team, ensuring relevant information is available and appointments are communicated effectively.

8. Maintain accurate, timely and comprehensive records of enquiries, referrals, appointments, communications and participant activity in accordance with programme and organisational requirements.

9. Provide general administrative support to the Connect to Work team, including appointment coordination, correspondence, document preparation, information requests and other routine administrative activities.

10. Deliver a welcoming, inclusive and professional customer experience, recognising that participants may have different communication needs, disabilities, health conditions or other barriers to engaging with services.

11. Handle personal and sensitive information appropriately, maintaining confidentiality and complying with data protection, information governance and organisational requirements at all times.

12. Work collaboratively with Employment Specialists, administrators, referral partners and other colleagues to support an efficient referral process and a positive participant journey from initial contact through to engagement with the programme.

13. Undertake off-the-job training and successfully complete all elements of the Level 3 Business Administrator Apprenticeship, including learning activities, assessments, progress reviews and the application of learning within the workplace.

2) GENERAL DUTIES

1. Model and promote The Restore Trust’s values, demonstrating compassion, professionalism, integrity and positive behaviours in all aspects of your work.

2. Promote, safeguard and protect the welfare of children, young people and vulnerable adults, ensuring any safeguarding concerns are reported promptly and in accordance with organisational procedures.

3. Demonstrate empathy, respect and understanding for the needs, aspirations and circumstances of participants, colleagues and partners, contributing to a welcoming and inclusive service.

4. Work collaboratively with colleagues, participants, referral partners and other stakeholders to provide a high-quality and professional customer experience.

5. Take reasonable care for your own health, safety and wellbeing and that of colleagues, participants, visitors and members of the public, in accordance with organisational policies and procedures.

6. Maintain confidentiality and handle personal and sensitive information responsibly, complying with data protection, information governance and organisational requirements.

7. Reflect on your own performance, respond positively to feedback and actively participate in learning, supervision and professional development throughout your apprenticeship.

8. Attend and actively participate in team meetings, supervision, apprenticeship progress reviews, training and other meetings relevant to the role.

9. Comply with The Restore Trust’s policies, procedures and guidelines together with relevant legislation and the requirements of funding bodies and contractual partners, including the Department for Work and Pensions (DWP) and West of England Mayoral Combined Authority.

10. Promote equality, diversity and inclusion, treating all individuals with dignity, respect and fairness and supporting equitable access to The Restore Trust’s services.

11. Work positively and flexibly as part of the wider Restore Trust team, supporting colleagues and contributing ideas that improve the participant experience and the effectiveness of the service.

12. Promote and support the vision, mission and values of The Restore Trust, including tackling disadvantage, promoting social inclusion and helping people build sustainable and independent lives through employment.

13. Be willing to work flexibly across Restore Trust and partner delivery locations where reasonably required as part of the role.

14. Undertake such other duties and responsibilities, appropriate to the developmental level and purpose of the apprenticeship, as may reasonably be required to support the effective operation of The Restore Trust and the Connect to Work programme.

Training

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.

You will undertake the ground-breaking Professional Apprenticeships Business Administrator Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.

The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about business communication, organisation, managing change, problem solving & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Progression

This is an opportunity for an organised, driven and articulate individual to learn key skills and establish yourself in a long-term career and grow with the organisation.

About the Employer

This is in an extremely exciting place with an exceptional reputation and a clear plan for expansion. This is a great opportunity to join a close and growing team. They provide a supportive and inclusive work environment that fosters professional growth and development. They offer hands-on experience working on real projects with guidance from the internal team and external training providers. You can look forward to a wealth of benefits including a competitive salary and potential for a future full-time position within the company.

INDB

• Job Types: Full-time, Apprenticeship
• Pay: £15,640.00 per year
• Work Location: In person