IT Support Apprentice at NowSkills in Kendal
About the role
Job Overview
We're recruiting an IT Support Technician to join our growing team. It's a role that sits at the heart of the business, making sure colleagues across the business have the technology and support they need to do their best work.
Duties
- Act as the first point of contact for IT support requests via email, ticketing system & in-person support
- Diagnose and troubleshoot basic hardware, software, and connectivity issues
- Deploy, configure, and maintain desktops, laptops, mobile phones, and applications using Microsoft and third-party tools
- Use Microsoft cloud technologies to setup and configure devices e.g. Microsoft AutoPilot and Intune
- Log, track, prioritise, and update support tickets & systems issues accurately
- Escalate complex issues to senior systems staff when required
- Provide clear, user-friendly communication and updates to end users
- Assist with routine maintenance tasks, system security patching, and asset management
- Assist with the procurement of IT hardware and software licenses
- Create and update internal documentation relating to Systems configuration and walk through guides
- Support adherence to IT policies, procedures, and security standards
- Perform testing of internally developed applications, working with developers to validate new features before release
Requirements
- A keen, demonstrable interest in IT & technology
- Pass grades in English and maths at GCSE (or equivalent)
This paid apprenticeship is designed for motivated individuals ready to develop a comprehensive skill set in IT support while making a meaningful impact on daily operations. If you're eager to grow your technical expertise in a supportive environment that values your potential, we encourage you to apply!
Pay: £12,480.00-£30,000.00 per year
Work Location: In person
