IT Support Apprentice at The Recruitment Source in York
About the role
A top software and web support company in York requires someone who is passionate about all things technology!
The IT Support Apprentice provides first-line responses to client issues and queries over the phone and via the helpdesk portal and email. The IT Support Apprentice will need to regularly liaise with the Implementation Team and Client Services to ensure clients smoothly transition from project
KEY DUTIES
- The IT Support Apprentice provides first-line responses to client issues and queries over the phone and via the helpdesk portal and email
- The IT Support Apprentice will need to regularly liaise with the Implementation Team and Client Services to ensure clients smoothly transition from project to BAU and provide an exemplary level of service to existing clients
- The IT Support Analyst will report directly to the Client Services Manager
- The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner
- As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines
CANDIDATE REQUIREMENTS
- Independent skills
- Team work skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
The Recruitment Source is an advertising agency. Once you have submitted your application it will be passed to the third-party Recruiter who is responsible for processing your application. We do not have access to the internal application processes of our clients, and our role is limited to forwarding your applications and any subsequent enquiries. As such we are unable to provide updates or detailed information about the status of your application.
The processing of your application will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Pay: £26,000.00 per year
Work Location: In person
