IT Support Apprentice

This is a Level 3 ICT Apprenticeship role - split 80/20 between working and earning with the employer gaining valuable hands on skills, and learning & gaining qualifications with Solveway Apprenticeships!

Key Responsibilities

• Provide first-line technical support to staff and pupils, diagnosing and resolving hardware, software and network issues
• Support the setup of AV/IT equipment in classrooms, offices and meeting rooms
• Assist with installing, configuring and maintaining devices, systems and applications
• Help manage user accounts and system access
• Carry out routine monitoring, maintenance and updates of ICT systems
• Keep accurate records of support requests, technical activity and completed work
• Support the deployment of new hardware, software and digital services
• Assist with device management and technology equipment inventories across the school
• Provide administrative support on ICT projects and technology improvement initiatives
• Follow procedures for incident logging, escalation and resolution

Skills

• Genuine interest in technology and IT systems
• Strong, logical problem-solving ability
• Good written and verbal communication skills
• Good attention to detail
• Organised, reliable approach to managing tasks
• Able to work independently and as part of a team
• Professional, responsible approach to handling systems and data
• Willingness to learn new technologies and processes

Qualifications

• GCSE Mathematics and English at Grade 4/C or above (essential)
• Basic IT knowledge and confidence using digital tools (essential)
• Interest or previous experience in IT support, systems administration or networking (desirable)
• Experience using digital technologies in an educational or workplace setting (desirable)
• Enhanced DBS check required — this role is subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references, as the school is committed to safeguarding and promoting the welfare of children and young people

Hours: 37 hours a week

Salary: £15434.33 for the first 12 months, raising to the national minimum wage afterwards

Training:

Information and Communications Technician Level 3 Apprenticeship Standard:

Training Provided:

CompTIA A+

Microsoft AZ-900

What is the expected career progression after this apprenticeship?

Following successful completion of the Level 3 Information Communications Technician Apprenticeship, the apprentice will have developed practical ICT support skills, technical knowledge and professional workplace behaviours to support progression within the organisation.

Subject to performance and business need, opportunities may exist to:

• Progress onto a higher-level apprenticeship, including an IT Level 4 programme.
• Move into more senior ICT support positions.
• Develop a long-term career within IT, digital infrastructure or technical services.

The Employer:

King Edward VI School is a co-educational independent day school in Southampton, Hampshire, for pupils aged 11–18. It has a long history stretching back more than 465 years, and places every child at the heart of what it does, developing the skills and character to help them thrive.

• Wilton Road, Southampton, SO15 5UQ
• https://senior.kes.school/#
• Job Types: Full-time, Apprenticeship
• Pay: £15,434.33 per year

Application question(s):

• Have you lived in the UK for the last 3 years?

Education:

• GCSE or equivalent (required)

Language:

• English (required)

Licence/Certification:

• Level 3 ICT qualification and work experience in ICT (required)
• driving licence with access to your own car (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person