IT Apprentice at NowSkills in Leeds
About the role
As hands-on Information Communications Technician Level 3 apprentice for our employer-partner who supplies the latest digital print solutions, document management systems, interactive AV and digital signage, IT and telecoms designed to increase your productivity.
Key responsibilities:
- To offer support and guidance to our customer base, service engineers and 3rd party IT technicians who are using network photocopiers, scanners, fax and any other IT hardware solutions we provide.
- Working alongside the Helpdesk manager, you will provide technical assistance for software setup/usage for customers that need help troubleshooting problems via diagnostic tests and remote access to their devices.
- Responding to queries via email or phone
- Training other staff members on troubleshooting and diagnosing problems
- Resolving problems with networks and PCs/Macs
- Diagnosing system errors on our hardware devices
- Installing/updating software to fix issues with printing and scanning
- Remotely access hardware to assist with diagnosing and resolving problems
- Following up with customers for full resolution of issues
- Take ownership of tasks allocated to yourself in a quick and courteous manner, ensuring company targets are met
- Manage your personal and companies time effectively whilst performing your daily duties
- Ensure the correct company procedures and guidelines are followed when using equipment in conjunction with company health and safety policies
- To attend and be prepared for company/department meetings
- To maintain and uphold the highest standard of workmanship
- To attend and support any and all hospitality events held by the company
- To be involved in projects as and when requested
- To ensure that best practice is shared and implemented with your colleagues
- To attend and have input into meetings with the company management team
- Prepare / repair office equipment to a high level of workmanship and competency
- Follow service department and health and safety procedures and share new and existing best practices with colleagues
Key Skills & Behaviours
- Good time management, Planning and Preparation, Team Player
- Flexibility, Self Motivated, Pride in their work
- Commercial awareness, Proactive Desire to achieve
- IT savvy, Organised, Multi-tasking
- Communication skills, Ownership
Pay: £13,300.00-£17,800.00 per year
Benefits:
- Company events
- On-site parking
Work Location: In person
