IT Support Technician Apprentice

Key Responsibilities of the role include:

Whilst the exact responsibilities will vary, the main duties of the role can be summarised as follows:

• To maintain a high degree of customer service for all support queries and adhere to good service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• To log all calls on our support desk software and manage the ticket system effectively.
• Deal with administrative activities professionally and in a timely manner.
• Liaise with field engineers, installation programs, maintenance and warranty programs.

Required knowledge & experience:

• Good understanding and operating of desktop systems
• Strong customer service skills and ability to manage client expectations
• Ability to identify Customer Needs and Challenges
• Ability to meet deadlines
• Being influential, confident and motivated
• Being logical and decisive
• Being objective, flexible and independent
• Encouraging fellow co-workers
• Ability to handle potentially stressful situations
• Demonstrate tact, professionalism and diplomacy

Pay: £8.00 per hour

Work Location: In person