Agriculture Technical Support Officer

The role

Join us in Natural Resources Wales (NRW) as a Technical Support Officer, where you will support the delivery of agricultural projects and activities aimed at reducing agricultural pollution across the sector. Working closely with the COAPR team on a multi-place basis, you will provide technical support to ensure compliance with relevant regulations and help prevent and minimise pollution and environmental damage.

You will play an active role in supporting field officers in the execution of their duties, helping to ensure that regulatory activity is effective, consistent, and proportionate. This role offers an exciting opportunity to contribute directly to environmental protection efforts, working both collaboratively within a team and independently as required.

As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

To make an informal enquiry about this role, please contact Nicola Mills at Nicola.Mills@cyfoethnaturiolcymru.gov.uk

Interviews will take place through Microsoft Teams.

About us

Agricultural pollution remains a significant challenge in Wales, contributing to serious environmental impacts including declining water quality and damaging fish kills. In response, the Welsh Government introduced the Control of Agricultural Pollution Regulations in 2021, with the aim of reducing pollution from agricultural activities and protecting the water environment.

Natural Resources Wales (NRW) is responsible for delivering a programme of farm inspections across Wales to assess compliance with these regulations. This work plays a vital role in preventing agricultural pollution, safeguarding natural resources, and supporting sustainable land management practices for the benefit of current and future generations.

What you will do

• Managing critical business systems for the teams.
• Managing document storage requirements to ensure compliance with current legislation.
• Establishing and maintaining systems to track compliance and enforcement performance and ensuring issues are highlighted to the relevant Team Leaders.
• Managing all data access requests received and responding within agreed timescales.
• Supporting our response to complaints received.
• Support and work closely with other team members to deliver work objectives in a timely and efficient manner in line with the annual workplan.
• Maintain databases for recording visit information and enforcement outcomes.
• Undertake health and safety duties and responsibilities appropriate to the post
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post
• Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
• Required to take part in incident response activities.
• Any other reasonable duties requested commensurate with the grade of this role.

Your qualifications, experience, knowledge and skills

In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.

• Previous experience in an administration type role.
• Strong and effective self-management and organisational skills.
• Able to work well as part of a team.
• Excellent customer care skills.
• Prior experience of managing Business ICT systems.

Welsh Language level requirements

• Essential: Level A1 - Entry level

Welsh language levels

Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

Additional Information

Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.

Natural Resources Wales is unable to offer visa sponsorship for this position. Although we hold a Skilled Worker visa sponsorship licence, it applies only to specific roles that meet both the eligibility criteria and salary requirements set out by the UK Government under the Skilled Worker visa route.

Benefits

This role will offer a range of benefits, including:

• Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme)
• 28 days annual leave, rising to 33 days
• generous leave entitlements for all your life needs
• commitment to professional development
• health and wellbeing benefits and support
• weekly wellbeing hour to use as you choose

See full details for all the employee benefits you will receive.

Please keep reading

We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.

We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year.

We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses.

We are a Bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.