About the role
OUR HOUSE, YOUR HOUSE: Join Us!
Founded in November 2018 by Matteo and Vittoria—two friends sharing the dream of "nourishing the world with positivity and well-being"— Poke House is the global leader in the healthy bowl fast-casual category. From the very beginning, passion and dedication have been the core ingredients driving our expansion across Italy and the rest of the world (Spain, France, Portugal, Romania, and the United States).
We combine this drive with a positive, humble approach—essential elements that allow Poke House to improve every day and build an ever-growing team. We look for people who see teamwork as the key to riding higher and higher waves. Today, we boast an international team of over 1,000 people and more than 120 stores, offering our customers a cool, healthy shopping experience defined by a positive mood and California vibes.
OUR VALUES
- Positivity – We maintain a positive mindset, embracing challenges with enthusiasm and celebrating every milestone.
- Be honest, stay humble – We value feedback because it allows us to challenge ourselves and grow every day.
- Think big – We are brave dreamers, constantly searching for new ideas and experiments.
- Work hard with passion – We believe success comes from the passion each person pours into their work, day after day.
- Together we win – We started as a team—Matteo and Vittoria's—and their example taught us that only together can we achieve our mission.
WHAT YOU WILL DO
- Support the Store Manager in all operational and management activities.
- Assist with weekly shift planning and scheduling.
- Liaise with suppliers and manage stock orders.
- Handle till operations, including financial and tax reporting.
- Ensure HACCP standards are strictly followed and that all equipment is in top working order.
- Engage with customers to provide a unique and memorable shopping experience.
- Learn how to pair our ingredients and have fun creating colorful bowls tailored to our customers' tastes.
- Coordinate with delivery riders to ensure home orders are handled smoothly.
- Oversee pre-shift preparation and post-shift dining area cleaning.
WHAT YOU WILL LEARN
- Understand the logic behind store costs and learn how to analyze them for continuous improvement.
- Learn to recognize team potential and grow into a recognized leader.
- Master the challenges of the food industry to sharpen your problem-solving skills.
- Utilize up-selling and cross-selling techniques to contribute to company KPIs.
- Gain the autonomy to manage the store 360°.
- Contribute to the improvement of company processes through operational independence.
- Develop effective communication techniques through our dedicated training for new hires.
SQUAD LEADER IDENTIKIT
- At least 6 months of previous experience in a similar role.
- Availability to work full time and with flexible shifts
- A natural inclination for coordinating people and working in a team.
- An engaging and empathetic communication style.
- Result-oriented mindset.
- A humble, positive, and proactive approach, even in high-pressure situations.
- A desire to grow and contribute to an expanding global company.
- A genuine passion for the hospitality and restaurant industry.
WHAT WE OFFER
- Contract: Competitive terms based on experience
- Growth: Career progression opportunities in a dynamic, international environment that promotes meritocracy and talent.
- Culture: An inclusive workplace that values diversity and teamwork.
- Training: Proper onboarding and gradual mentoring with senior colleagues.
Pay: £12.71-£13.75 per hour
Work Location: In person
