Relief Visitor Services Assistant

Relief Visitor Services Assistant - Market Hall Café & Shop

Previous applicants need not apply

Relief Visitor Services Assistants work on an ad hoc basis to cover staff holidays, absence, and extra activities at the museum.

Shifts will be offered monthly when available. This role will include working Saturdays. Our standard opening hours are 10am – 5pm Tuesday – Saturday. 

Market Hall Café & Shop

Situated at the entrance to Market Hall Museum our Visitor Services team cover both our busy café and gift shop, serving a wide range of customers, from tourists and families to local residents. As part of this role, you will provide a warm welcome and help to create a positive experience throughout their visit.

The Role

This role mainly covers our busy café. Day to day you will help the team set up the café indoor and outdoor spaces and open the museum for the day ahead. Daily tasks will include preparing food and drink, serving customers, and promoting our offers such as our best-selling cream teas. You’ll also cover tasks such as cleaning the workspaces, receiving deliveries and ensuring records are kept accurate.

Occasionally you may be asked to cover a shift in our shop. In this role you will be welcoming visitors to the shop and museum and starting friendly conversations. Confident in engaging visitors on the shop floor rather than relying on till based interaction, you’ll enjoy actively recommending shop products.

The objective of the team is to help make visits to Market Hall Museum even more memorable, whilst generating vital income for the museum service.

The Candidate

We’re looking for someone who has experience working in a customer service environment. This role is well suited to someone who is confident working within a team and independently, with a practical, flexible approach. You will enjoy speaking to customers and delivering excellent customer service. Good levels of numeracy and literacy are essential to this role.

For further information please see the Job Description and Person Specification.

Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund '

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

We recommend submitting your application as soon as possible. We don't want to keep you waiting so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant acount via our jobs portal for any updates on your application 

To discuss the role please contact Victoria Goodall-Barber on victoriagoodall-barber@warwickshire.gov.uk

Closing date: 22 nd October 2026 Interview date: TBC

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements. 

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more