Receptionist

Job summary

Golborne Medical Centre are looking for a part-time Receptionist/Administrator to join our friendly team. The successful applicant will be enthusiastic and confident in dealing with members of the public in a calm and professional manner, whilst delivering excellent customer service.

You will need some flexibility to cover Morning(8.00am to 1.00pm) and Afternoon shifts (1.00pm to 6.30pm). This can be agreed.

Main duties of the job The role is patient focussed and you will carry out a variety of roles including: Welcoming all patients and visitors to the surgery Dealing with enqueries from patients and external agencies in person and over the telephone. Processing prescription requests. Signposting patients to the correct service etc.

You will work alongside a team of receptionists to ensure that all processes are carried out to a high standard.

About us

We are a long established GP practice with approximately 5,400 patients.

Out team consists of: 4 GP Partners 1 Salaried GP's 1 Practice Manager 1 Secretary 2 Physician Associates 2 Clinical Pharmacists 2 Health Care Assistants, and 5 Receptionists

Job description

Job

responsibilities

Dr Ramasamy & Partners

Job Description

Receptionist Job Title: Receptionist Responsible to: Senior Receptionist / Practice Manager Responsible for: N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties 1. Making appointments 2. Prescription requests 3.

Giving out results where appropriate 4. Ambulance transport bookings 5. Deal with Home visit requests 6.

Deal with general enquiries 7. Contacting other providers Reception Duties 8. Register new patients and temporary residents 9.

Greet and direct patients and visitors 10. Booking appointments 11. Handing out prescriptions 12.

Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of our clinical team during surgery 14. Collect fees from patients for providing non-NHS services 15.

Deal with general enquiries and complaints 16. Filing medical notes Prescriptions 17. Dealing with requests for repeat prescriptions 18.

Raising prescriptions as per Practice protocols 19. Dealing with queries relating to repeat prescriptions General 20. Input and extract information from Practice computer system 21.

Observe health and safety guidelines at all times 22. General housekeeping (e.g. keeping reception and waiting areas tidy) 23.

Maintain Confidentiality at all times 24. To participate and continue Personal Development 25. To observe Equality & Diversity guidelines at all times 26.

To treat all patients, colleagues and visitors with Dignity and Respect at all times. 27. Any other reasonable duties as necessary

Person Specification

Pre- Checks Essential Enhanced DBS is mandatory

Qualifications

Essential GCSE (or equivalent) in English & Maths Experience Essential Experience of working within a NHS reception/administration team Experience of dealing with the general public (Face to Face and over the telephone) Excellent telephone manner Confident with GP IT systems ( Please note at this moment we are looking for Reception staff with NHS experience only.

Unfortunately other applications will be not acknowledged due to the limited time frame and resources.

We are unable to sponsor applicants and Applicants with Right to work in UK only should apply) Desirable Experience of working within NHS / GP surgery Experience of working with clinical systems Location Essential The ideal applicant will be local and within 5 miles of this surgery. Desirable Basic IT skills, Flexible with working hours.

Working Hours

Essential Must be able to work morning and / or afternoon shifts: Morning shifts can be 8.00am to 1.00pm, and afternoon shifts can be from 1.00pm to 6.30pm). Some flexibility may be available within these hours. Desirable Flexibility to provide addition cover for staff sickness or annual leave when needed.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .