Zonal Manager - Wandsworth

Having fun matters, so we let the good time roll!

We’re excited to be recruiting for a Zonal Manager with great leadership skills to support our Wandsworth site. As a real team player you'll provide support the Management Team in the day to day operational running of one of the areas within our large Wandsworth site, whilst also supporting and empowering the team to succeed, creating an environment where fun can thrive.

Situated on Wandsworth High Street, Gravity Max is the UK’s biggest name in active entertainment. With attractions such as e-karting, golf, virtual reality, and darts. We're also home to a sports bar, a great place to catch up with friends. There truly is something for everyone!

More about you

At Gravity we believe that having fun matters, and this doesn't just relate to our customers. Our site teams create an environment of fun by paying attention to the small details that make a big difference. If our teams are having fun, we really do believe that this is contagious. We're therefore looking for an experienced leader who can support the team not only in the operational running of the site, but developing a culture of accountability and fun.

A leadership background in the leisure or entertainment space would be an advantage, but customer facing leadership experience is essential. You will be able to demonstrate your success commercially and financially, as well as demonstrate great communication.

Key accountabilities and responsibilities

Deliver consistently high quality customer service and experience across all areas.

Handle customer concerns, queries and complaints effectively in line with Company guidelines.

Open and close the business as scheduled including cash handling and daily set up.

Support effective resource management across your zone during peak and off peak periods.

Motivate and lead your team to drive daily sales and maximise productivity.

Work closely with the F&B and Leisure Operations Managers to ensure all aspects of events are executed to a high standard.

Support the delivery of all corporate events as directed by the Operations Manager.

Ensure payment is received, activities are booked correctly and food orders are accurate including allergy information.

Coach and mentor a designated group of team members to act as hosts for corporate events.

Work closely with the Business Development Manager to ensure corporate income budget targets are achieved.

Proactively identify innovative ways to drive footfall during off peak periods through outreach and networking.

Follow up with corporate clients post event with a bounce back offer to encourage repeat bookings within a specified timeframe.

Your experience

Experience in customer facing roles at a Team Leader or Supervisor level.

Experience in a leisure or entertainment role is desirable.

Awareness of Company commercials and financials.

A strong leader who can communicate effectively and motivate a team.

Proactive organisational and time management skills.

Our sites trade 7 days per week, so some evening and weekend work is required as part of the role.

What’s in it for you?

• Free entry to our Gravity Active trampoline parks
• 75% discount on Gravity Max activities
• Discounted food while on and off shift Health care scheme