Shop Manager, Streatham

At All Aboard Charity Shops, every donation and every sale helps us raise vital funds for the many charities we support.

By giving quality preloved items a second life, we make a real difference to both our communities and the causes we champion.

As Shop Manager, you'll lead the day-to-day running of the shop, driving sales, encouraging donations, delivering excellent customer service, managing costs, and leading your team. You'll also ensure the shop operates safely and efficiently, maintaining high standards of Health & Safety, safeguarding, and data protection.

If you're passionate about retail and want a rewarding role where your work truly makes a difference, we'd love to hear from you.

Key responsibilities

Sales & Profit

• Achieve agreed sales targets and maximise profitability
• Analyse sales data and take appropriate action
• Demonstrate effective cost controlShop Operations
• Ensure shop is open and adequately staffed during trading hours
• Assume full responsibility for your shop across all trading days.
• Prepare rotas, arrange cover, and train staff/volunteers for continuity
• Maintain a clean, safe, and well-presented shop environment
• Ensure that you and the team adhere to stock management systems and visual merchandising guidelines
• Encourage donations and promote Gift Aid registration
• Ensure all stock is safe, legal, and compliant with company guidelines
• Follow financial procedures including till use, cashing up, and banking
• Ensure compliance with insurance policiesCustomer Service
• Create a warm and welcoming atmosphere
• Greet and assist customers courteously
• Upsell and suggest items where appropriatePeople Management
• Line manage weekend Manager, staff and volunteers, including appraisals and grievance handling
• Recruit, train, and support volunteers in collaboration with the Volunteer Coordinator
• Promote a supportive and inclusive team cultureHealth & Safety & Safeguarding
• Ensure compliance with Health & Safety laws and safe working practices
• Maintain clear walkways and hazard-free environments
• Adhere to safeguarding policies and report concerns promptlySkills and Experience

Essential

• Good general education to GCSE level or equivalent experience
• Retail experience in a fast-paced, customer-facing environment
• Strong leadership and communication skillsAbility to motivate and manage teams
• Good time management and decision-making
• IT literacy and numeracy
• Commercial awareness and customer service principlesDesirable
• Experience with sales targets and EPOS systems
• Charity retail and volunteer management experienceWhy join All Aboard?
• Make a difference in your local community
• Support sustainable retail and reduce waste
• Work with a friendly and supportive team
• Develop new skills and experience
• Help fund important community servicesPay: £13.50 per hour

Expected hours: 37.5 per week

Experience:

• Shop Manager Supervisor: 1 year (required)
• Charity Retail: 1 year (preferred)Work authorisation:
• United Kingdom (required)Work Location: In person