Senior Admin Team Lead

Job summary

Are you an experienced administrator with strong team leadership skills who enjoys keeping busy services organised, responsive and running smoothly?

We are looking for a Senior Admin Team Lead to join our Children's Autism Assessment Service and play a key role in supporting the delivery of timely, quality diagnostic assessments for children and families across Bristol, North Somerset and South Gloucestershire.

In this role, you will provide day-to-day supervision to the administrative team, helping colleagues to deliver consistent standards of service while ensuring that waiting lists, referrals, appointments, records, data and performance information are managed effectively .

You will be confident prioritising competing demands, resolving issues and adapting to changing service needs, while maintaining a calm, professional and supportive approach.

You will work closely with children, young people, parents and carers, health professionals and other organisations, handling sensitive information and potentially challenging situations with professionalism and empathy.

You will also contribute to recruitment, staff development, performance management, service reporting, audit and continuous improvement. This is an opportunity to use your administrative and people-management experience in a service that makes a meaningful difference to children and families.

If you are organised, approachable and motivated by delivering a high-quality service, we would welcome your application. Main duties of the job Supervise, line manage, train and support administrative staff, including regular one-to-ones, performance management and development.

Coordinate and prioritise the team's workload, staffing requirements, clinics, appointments, meetings and diaries. Manage waiting lists, referrals, appointments and clinical records to support timely access to assessment.

Maintain accurate records, data and performance information in line with information governance and confidentiality requirements. Handle complex enquiries, sensitive information and complaints professionally, escalating issues and risks where appropriate. Support recruitment, including interviews and new starter requirements.

Contribute to audits, KPI monitoring, performance reporting and CQC assurance. Identify and support improvements to administrative processes, policies and systems. Deputise for managers within the scope of the role and support effective office management.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive. We welcome and encourage all applicants.

We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong.

We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices. Interested?

View our benefits leaflet which you can find attached to this vacancy.

Job description

Job

responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position. Please note, we cannot offer a Certificate of Sponsorship for this role.If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date.

If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Person Specification

Qualifications

Essential Educated to GCSE standard or an equivalent Desirable Safeguarding Children Training at Level 2 NVQ Level 3/QCF in administration or equivalent level of knowledge and experience Experience Skills & Knowledge Essential Experience of supervising a team Experience in prioritising tasks from a number of people Experience in communicating clearly both verbally and in writing Experience using Microsoft Office systems with good keyboard skills An understanding of data protection, patient confidentiality and freedom of information An understanding of patient administration and other related systems Desirable Experience of patient booking and waiting list management Experience of working in an NHS organisation or similar Experience of prioritising work in a busy, multi-professional team environment Experience of communicating with patients/clients where there may be barriers of acceptance or understanding Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.