Client Services Receptionist

Investec - Where Out of the Ordinary Happens

At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary.

At Investec, we believe every interaction matters. As a Client Services Receptionist, you'll be at the heart of creating exceptional experiences for our clients, visitors, and colleagues, serving as the first point of contact in our offices and helping to shape the impression people have of our business.

Working within our Corporate Services and Real Estate team, you'll play a key role in ensuring the smooth day-to-day operation of our reception and client services function. This is an exciting opportunity for a proactive and professional individual who enjoys building relationships, delivering outstanding service, and creating welcoming environments where clients and colleagues feel valued. Based in a fast-paced and collaborative environment, you'll work closely with teams across the business to maintain the high standards of service and hospitality that define the Investec experience.

What will I be doing?

Delivering a professional, welcoming front-of-house experience for clients, visitors, and employees.

Managing guest arrivals through visitor management systems and ensuring a seamless arrival journey.

Supporting the day-to-day running of reception and client services operations.

Building strong relationships with internal stakeholders including PAs, Facilities, AV, Catering, Building Management, and Events teams.

Ensuring switchboard services are delivered efficiently, with calls answered and redirected professionally.

Overseeing meeting room readiness, bookings, and workspace coordination to ensure an exceptional client experience.

Supporting the delivery of internal and external events, including guest management, registration, and event logistics.

Maintaining high workplace, facilities, health and safety, and administrative standards through effective use of workplace systems and processes.

What are we looking for?

Essential skills and experience

Demonstrableexperience in a reception, front-of-house, hospitality, or corporate services environment.

A strong client service mindset with a professional, personable, and approachable manner.

Excellent communication skills, both written and verbal.

Strong organisational skills with the ability to prioritise, multitask, and manage competing demands.

Experience managing meeting rooms, bookings, or similar operational workflows.

Strong digital literacy, including Microsoft 365 and standard office applications.

Ability to work independently, use initiative, and take ownership of tasks and service standards.

Strong attention to detail and the ability to remain calm and effective in a fast-paced environment.

Desirable skills and experience

Experience within a banking, financial services, or high-end hospitality environment.

Exposure to event coordination, workplace services, or client-facing operational support.

Experience using room booking, workplace management, property management, or similar systems.

Basic understanding of audio-visual (AV) equipment and meeting room technology.

Experience working with facilities management or helpdesk systems.

Knowledge of visitor management systems and front-of-house technology platforms.

A solutions-focused approach with the ability to identify improvements and resolve issues proactively.

Experience supporting premium client or guest experiences in a corporate environment.

At Investec, we're committed to creating an environment where our people can thrive. If you're passionate about delivering exceptional service, building meaningful relationships, and making a positive impact every day, we'd love to hear from you.

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. You can find a list of our benefits here

Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.

We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you'll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead.

If this role excites you but you don't meet every requirement, we'd still love to hear from you. Your unique perspective and experience could be exactly what we are looking for. Get in touch!

At Investec, we're deeply invested in our clients, our colleagues, and our communities. It's more than a mindset; it's how we show up every day.

Be part of something Out of the Ordinary.

Recite Me

We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.

If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at CareersUK@investec.co.uk who will be happy to assist.