Customer Service Host - 2785

Description

Please only apply if you can meet the following essential requirements and working arrangements:

• 35 hours per week (shift-based including earlies, lates, night turns, weekends, and bank holidays). Earliest start time 06:10, latest finish time 23:00.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• Applicants must be over 18 years of age
• Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment.
• £31,996 per annum plus allowances

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

In this role, you will provide outstanding customer service across all areas of the station, ensuring that passengers have a seamless and safe travel experience. Full training and uniform provided.

Key Responsibilities

Assisting customers at the gateline and ensuring the safe, tidy and efficient operation of the gates

• Helping to prevent ticketless travel and fraudulent activity
• Reporting any faults and issues promptly
• Assisting passengers with tickets, including checking them, general advice and making sure the gates operate
• Providing the highest possible standard of advice, information and service to our customers
• Delivering a safe, attractive retail station environment, with general cleaning, de-icing
• Participating in the safe running of trains and a safe station environment by complying with procedures
• Promoting all relevant marketing materials and useful information
• Work to fully meet the requirements of passengers, including during times of disruption, when there are service issues or emergencies
• Provide passenger assistance to our passengers, meeting and greeting and dealing with onward travel arrangement to ensure everyone has the support required to meet their individual needs as a passenger
• Able to safely operate customer access ramps and assist passengers with their luggage.
• Providing support to mobility/ visually impaired customers, who may need to hold your arm or lean on you for guidance.

Skills, Knowledge & Expertise

We’re Looking for Candidates Who:

• Have a friendly, approachable demeanour with the ability to communicate effectively
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment
• Knowledge of ticket types would be beneficial.

Job Benefits

What’s in it for you?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 25th September 2026.

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?

About Greater Anglia Recruitment

Want to make a difference working for the railway?

Greater Anglia operates a busy railway network between London Liverpool Street and the east of England. With a team of around 3,000 colleagues, we operate 134 stations throughout Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk. Greater Anglia also operate Stansted Express services between London Liverpool Street and Stansted Airport.

Roles on the railway are very varied with everything possible from train driving, customer service, being involved with engineering, working in our control room or being part of the HR, finance, marketing, safety, train planning, or communications teams.

No day is ever the same on the railway! Customers are at the heart of the business, and there's never been a more exciting time to kickstart your career with us.