Digital Site Operations Associate

• Ref#: W182154
• Department: Creative Services
• City: London
• State/Province: London
• Location: United Kingdom
• Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The digital site operations associate is responsible for shaping and supporting the digital site ops team in delivering product data from the various teams who hold and manage it through RL systems, so that it can reach the customer via RL.com sites. They are the point person for all asset queries and partner with the NY studio teams to ensure product go live is maintained at 98% availability and speed to market is at the forefront.

Key KPIs for the team are % product live vs product in inventory, as well as quality of product data. Thus, ensuring that all products have imagery, copy, translations, pricing, etc is the core pillar that supports all digital trading activities throughout EMEA & LATAM. The Associate’s job will be to mentor their team in using these internal systems to track and monitor asset readiness as well as taking the lead on key divisions/departments and launches. They are also responsible for driving projects for improvement and increased efficiency, whether that be in terms of processes or tools.

Essential Duties & Responsibilities

• Responsible for shaping and supporting the digital site operations team in delivering product data from the various teams who hold and manage it through RL systems.

Key point person for all asset comms to all key stakeholders.

Escalate asset flow within financial conversations to ensure we have the assortment to deliver sales.

Responsible for maintaining 98% products always live for all channels.

Lead your division (MSW or WSW) for assets representing +40% of the assortment.

Provide key reporting to wider team on product data KPIs and projects

Serve as a point of escalation and support for team members when following up with other teams for product data

Liaise with studio, copy and translations teams on any systemic issues, identifying root cause and suggesting/implementing solutions.

Suggest automation improvements to eliminate manual tasks and assist tech teams in delivery

Work with peers in digital trading to identify gaps in knowledge transfer or cross functional collaboration and remediate with process improvements, training or reporting.

Provide support for digital site operations team members on enhancement projects, such as process improvements, team organization, and communication with other teams/leadership.

Train assistants and interns, ensuring division of tasks and responsibilities among the team

Partner with key stakeholders on studio projects to improve brand and site expression to ensure we always have premium execution.

Experience, Skills, and Knowledge

• strategic cycles experience in similar role.
• Demonstrated skills in managing team members and their output.
• Ability to coach junior team members.
• Excellent communication skills
• Ability to present to various levels and lead team updates.
• An e-commerce enthusiast with proven experience in a retail environment
• An entrepreneurial, career hungry mindset
• Highly organised with a sharp eye for details.
• Intuitive and initiative.
• A willingness to get stuck in and learn
• Passion to work in a luxury fashion brand.