Senior User Researcher

Job summary

At the Crown Prosecution Service (CPS), we design user-centred services that make the criminal justice system easier to use, quicker to deliver, and fairer for all.

As a Senior User Researcher at CPS, you design and improve end-to-end services that support the delivery of justice, making sure they meet user needs and organisational goals. You work within multi-disciplinary delivery teams and collaborate with service owners and operational colleagues to build a shared understanding of services, use evidence to shape decisions, and develop service improvements across digital and non-digital channels.

You lead user research activity for complex services, or significant parts of services, helping teams take a strategic, user-centred approach to change. You apply the Service Standard and government design principles so that services are inclusive, accessible and effective for the people who use them.

This role involves collaboration across team, programme and organisational boundaries, including with colleagues across the Criminal Justice System where needed, to join up services and improve how they work from end to end. You also support the growth of user research capability at CPS by sharing good practice, supporting colleagues and showing stakeholders the value of user research.

You report to the Lead User Researcher and may provide day-to-day support, mentoring or line management for other researchers.

The Crown Prosecution Service is based in England and Wales. If you’re applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role . There’s no guarantee that we will grant this approval.

You must be aged 16 or over at the point of starting in this role. The expected start date is approximately 8–12 weeks after the application closing date. You are expected to commence employment as soon as possible following the expiry of your notice period. Requests for significantly later start dates may not be accommodated.

As part of this role, you are expected to undertake direct line management responsibilities.

Job description

Your roles and responsibilities:

• You lead the planning, design and delivery of user research for complex services, ensuring research is aligned to team priorities and supports evidence-based decision making.
• You work collaboratively within multidisciplinary teams to build a deep understanding of user needs, behaviours and experiences, helping shape service design and delivery.
• You select and apply appropriate qualitative and quantitative research methods, advising colleagues on best practice and supporting teams to adopt effective research approaches.
• You analyse and synthesise research findings from multiple sources, translating evidence into clear, actionable insights that inform product, service and policy decisions.
• You champion inclusive and accessible research practices, ensuring diverse user groups are represented and that services are designed to work for all users.
• You build effective relationships with stakeholders, communicating research findings clearly, influencing decision making and advocating for user-centred approaches.
• You adapt research activities to agile delivery environments, balancing pace and quality while ensuring research remains responsive to changing team needs.
• You provide leadership and assurance for user research practice, supporting the development of colleagues, promoting professional standards and helping grow the user-centred design community.

A copy of the full job description is attached.

D rop in sessions

If you would like to find out more about this role and working at CPS we will be running drop in sessions on Teams:

• Monday 21st September 16:30 to 17:00
• Monday 28th September 16:30 to 17:00

• https://teams.microsoft.com/meet/386413665870771?p=iirNzpvdJcZxXLAox0
• Meeting ID: 386 413 665 870 771
• Passcode: oq7Tz7Kp

Person specification

To be eligible to apply, you need:

• experience planning, designing and delivering user research for complex services, products or programmes, using a range of qualitative and quantitative research methods.
• a good understanding of the Government Service Standard, Government Design Principles, agile delivery and evidence-based approaches to service improvement.
• experience working in multidisciplinary teams, collaborating with designers, product managers, business analysts, delivery managers, policy colleagues and technical teams.
• strong experience of analysing and synthesising research findings from multiple sources, turning evidence into clear, actionable insights and recommendations.
• experience conducting inclusive and accessible user research with diverse audiences, and applying insights to support the design of services that work for all users.
• strong stakeholder management and communication skills, with the ability to influence decision making and advocate for user-centred approaches with a range of audiences.
• experience selecting and applying appropriate research methods for complex user needs, services and delivery environments, and advising others on research best practice.
• experience working effectively in agile environments, adapting research approaches to meet changing priorities while maintaining quality and ethical standards.
• experience supporting colleagues, sharing good practice, mentoring others or contributing to the development of user research capability and communities of practice

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Seeing the Big Picture
• Making Effective Decisions
• Working Together

Benefits

Alongside your salary of £43,800, Crown Prosecution Service contributes

£12,688 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

Join the Crown Prosecution Service and find your purpose.

The Crown Prosecution Service is passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.

This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions.

The Crown Prosecution Service commits to offer its employees the following experience.

• You can do impactful, purposeful work that’s making a difference to your local communities.
• You are able to learn and grow, with access to the right opportunities and resources.
• We care about your wellbeing.
• We want you to feel valued, trusted and included.

We also offer the following range of benefits:

• Civil Service contributory pension of up to 28.9%
• 25 days’ leave, increasing to 30 days after 5 years
• £350 each year to spend on personal development
• lawyer training programme for all new prosecutors
• an extra privilege day to mark the King's birthday
• competitive maternity, paternity and parental leave
• flexible working including flexitime, and a family friendly approach to work
• Cycle2Work scheme, employee savings.

Diversity at the Crown Prosecution Service is about inclusion, embracing differences and ensuring our workforce truly reflects the communities we serve. We want you to feel that you belong and can thrive, whatever your background, identity or culture. As a Disability Confident employer, we're happy to support requests for reasonable adjustments and improve your recruitment experience. If you'd like any reasonable adjustments made to our recruitment process, let us know within your application or contact dimitra.siakavara @cps.gov.uk

We want to ensure our employees can thrive at work and home and offer a range of support to achieve a balance. This includes flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment. We offer a hybrid working policy. You must spend at least 40% of your contracted hours over a four-week period at court, in an office or another official workplace depending on business need and the kind of work you're doing.

The Crown Prosecution Service also has a range of development programmes to support all aspiring, new and experienced managers with developing the skills, behaviours and knowledge to build their confidence and capability. Our Manager Induction Programme is mandatory for all newly appointed managers. This is a fantastic opportunity to support all our new Crown Prosecution Service managers with the tools required to perform effectively in their roles.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.

Recruitment process

The recruitment process consists of an online application, assessment and interview.

Personal statement

We ask you to complete a personal statement of no more than 750 words. You need to address the core behaviour for this role, which is Communicating and Influencing.

You also need to demonstrate the following experience required for this role:

• experience planning, designing and delivering user research for complex services, products or programmes, using a range of qualitative and quantitative research methods.
• a good understanding of the Government Service Standard, Government Design Principles, agile delivery and evidence-based approaches to service improvement.
• experience working in multidisciplinary teams, collaborating with designers, product managers, business analysts, delivery managers, policy colleagues and technical teams.
• strong experience of analysing and synthesising research findings from multiple sources, turning evidence into clear, actionable insights and recommendations.
• experience conducting inclusive and accessible user research with diverse audiences, and applying insights to support the design of services that work for all users.
• strong stakeholder management and communication skills, with the ability to influence decision making and advocate for user-centred approaches with a range of audiences.
• experience selecting and applying appropriate research methods for complex user needs, services and delivery environments, and advising others on research best practice.
• experience working effectively in agile environments, adapting research approaches to meet changing priorities while maintaining quality and ethical standards.
• experience supporting colleagues, sharing good practice, mentoring others or contributing to the development of user research capability and communities of practice

In addition, you need to demonstrate the Crown Prosecution Service or Civil Service values.

The panel has the right to assess the lead behaviour ‘ Communicating and Influencing ’ first. If the standard on this behaviour isn’t met, the other behaviours won’t be considered and your application won’t progress. The panel also has the right to raise the minimum standard pass mark. The panel may also refer to the lead behaviour at