Contract Support

• Contract Support
• Contract Support
• Location: Hammersmith, London - Imperial College London
• Hours of Work: Monday to Friday, 08:00-17:00
• Reporting to: Lead Contract Support

About the Role

We are looking for an organised and proactive PPM Contract Support professional to support the delivery of planned maintenance services across our Imperial College London contract.

Based at Hammersmith, you'll coordinate Planned Preventative Maintenance activities, maintain accurate records within Planon and work closely with engineers, supervisors and subcontractors to ensure work is scheduled, completed and administratively closed within the required timescales.

You'll be supporting a complex university environment where compliance, accurate maintenance records and reliable service delivery are key priorities.

Key Responsibilities

Allocate and schedule PPM tasks for Dalkia engineers and subcontractors, ensuring visits are arranged within the required timescales

Monitor completion deadlines and follow up outstanding work, service reports and supporting documentation

Maintain accurate PPM records and completion evidence within Planon and other contract systems

Support the administrative closure of PPM tasks in line with SFG20, contractual requirements and monthly reporting deadlines

Coordinate site access, permits and parking arrangements for engineers and subcontractors in accordance with Imperial College London procedures

Produce operational reports and support purchase orders, invoices, shared inboxes and helpdesk enquiries

What We're Looking For

• Previous experience in contract support, facilities administration, maintenance coordination or a similar role
• Strong organisational skills, with the ability to manage multiple activities and meet deadlines
• Excellent attention to detail and confidence maintaining accurate records and documentation
• Good Microsoft Office skills and experience using administrative, workflow or job-management systems
• A professional and proactive approach to working with colleagues, engineers, subcontractors, clients and end users

Previous experience using Planon or another CAFM system, together with knowledge of PPM delivery, SFG20 or facilities management, would further support your application.

Why Join Us?

Join a collaborative team playing an important role in the successful delivery of Facilities Management services across a large and prestigious university contract.

Benefits

• Competitive salary
• 25 days' annual leave plus Bank Holidays, with the option to buy up to five additional days
• An additional paid day off to celebrate your birthday
• Pension scheme with up to 8% employer contribution matching
• Life assurance and Company sick pay
• Private medical insurance after 12 months, including optional dependant cover

Flexible benefits tailored to your lifestyle, including retail discounts, electric vehicle schemes, eye care and technology loans

• Access to wellbeing resources and a confidential 24/7 Employee Assistance Programme
• Employee recognition awards and referral bonuses
• One paid volunteering day annually to support a cause that's important to you
• Company-issued technology where applicable
• Training and genuine opportunities for career progression across our Facilities Management and wider Group businesses
• Our Values
• People First - It starts with health, safety and wellbeing
• Better Together - A collaborative team
• Trusted Partners - Dedicated to our clients' success
• Taking Responsibility - Making a positive difference
• Equity, Diversity & Inclusion

We're committed to an inclusive and fair recruitment process. If you need any adjustments please let us know, in confidence, our team is here to support you.