Welsh Government Apprenticeship

• Vacancy details
• Vacancy title
• Welsh Government Apprenticeship
• Closing date
• 28/09/2026, 16:00
• Advertising basis
• Apprenticeship
• Actual starting salary
• £27,302
• Salary range or pay band
• Team Support £27,302 to £29,291
• Allowances
• No
• Work pattern
• Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
• Duration

These posts are for 18 months with the potential to convert to a permanent contract upon successful completion of the Apprenticeship, their performance and the availability of suitable vacancies.

• Group
• Welsh Government (Corporate Scheme Only)
• Location (s)
• Pan Wales

‘Pan Wales’ means the post holder can be based in any Welsh Government office, subject to business needs. Roles based outside Wales, including London, are not available unless explicitly stated in the advert.

A list of the Welsh Government’s offices can be found on

www.gov.wales/welsh-government-offices

. Please note it may not always be possible to accommodate a preference for a specific office location.

The post holder’s travel from their home to their assigned Welsh Government office is considered their ‘ordinary commute’ and must be done in their own time and at their own cost.

About the Opportunity

Make a Difference with Us – Join the Welsh Government as an Apprentice

What if your job… was more than just a job? Take your first step on an exciting journey with us. Whether you’re passionate about helping people, love learning new skills or want to make a real difference, we’ll help you find where you belong. By joining us, you’ll be joining one of the most varied organisations in Wales, with the opportunity to develop new skills, discover what interests you and earn whilst you learn.

Why Join Us?

Make a Difference:

Your work will contribute to delivering the Welsh Government's priorities and improving outcomes for people across Wales.

Earn While You Learn:

Gain valuable workplace experience while working towards a nationally recognised qualification.

Experience Different Teams:

Complete two placements across different business areas, helping you discover your strengths and interests.

Develop Your Skills:

Receive structured learning, training and support throughout the programme.

Smart Working:

Enjoy a flexible blend of home and office-based working that fits around business needs.

Office Locations Across Wales:

Opportunities are available across Wales, including Newtown, Llandrindod Wells, Wrexham, Caernarfon, Aberystwyth, Llandudno Junction, Carmarthen, Cardiff, Swansea and Merthyr Tydfil.

Excellent Benefits:

Receive 31 days annual leave (plus public and privilege holidays), membership of the Civil Service Pension Scheme and access to a range of employee benefits.

Supportive Environment:

Benefit from mentoring, wellbeing support, staff networks and development opportunities designed to help you succeed.

We Support You

Inclusive Environment: We strive for a culture where everyone can be themselves at work, supported by our 6 staff networks and 9 staff groups.

Reasonable Adjustments: We provide recruitment and workplace adjustments for candidates with impairments, health conditions, neurodivergence, or those who use British Sign Language. If you would like to discuss reasonable adjustments with us, please contact

resourcinghub@gov.wales

Key activities

As an Apprentice, you'll gain valuable hands-on experience while supporting the work of your team. The activities you undertake will depend on the apprenticeship role you are matched to, but here are some examples of the types of tasks you may be involved in:

Your Responsibilities

Customer Communication: You’ll engage with various customers, organisations and suppliers, handling queries face-to-face, by email and over the phone.

Meeting Support: You’ll provide essential support at internal and external meetings, including setting up agendas, scheduling appointments and taking notes.

Drafting Documents: You’ll write documents and letters that are clear and professional.

Event Planning: You’ll arrange and coordinate events and ensure things run smoothly.

Data Management: You’ll handle spreadsheets and databases with precision and accuracy.

Financial Processing: You’ll process financial payments, ensuring timely and accurate payments.

Collaborating with Others: You’ll work closely with other teams within your business area as needed to support operations.

What We’re Looking For

Team Player: You collaborate well with colleagues, working with others towards common goals.

Deadline Driven: You can meet deadlines with little supervision, demonstrating your reliability and efficiency.

Flexible: You are willing to take on various tasks as new challenges arise.

Confident Communicator: You can communicate effectively, both verbally and in writing.

IT Proficient: You are comfortable using IT tools and have strong digital skills.

Numeracy & Literacy: You possess a good level of numeracy and literacy skills.

• About the qualification
• We are recruiting
• 30 Apprentices
• to join the Welsh Government on an
• 18-month apprenticeship programme

. This is an exciting opportunity to gain valuable workplace experience, develop professional skills and achieve a recognised

Level 3 qualification in either Business Administration or Customer Service

As a Team Support Officer Apprentice, you'll play an important role in supporting teams across Welsh Government, helping them deliver services and achieve the best outcomes for the people of Wales. Throughout the programme, you'll combine practical workplace experience with structured learning and development, building the skills and confidence needed for a successful career.

As part of the apprenticeship, you'll undertake

two placements of approximately nine months each in different Welsh Government teams

, giving you the opportunity to gain a broad range of experience, develop new skills and build professional networks across the organisation.

You don't need previous office experience or qualifications to apply. We're looking for people with enthusiasm, potential and a willingness to learn. Whether your experience comes from education, volunteering, part-time work, caring responsibilities, sport, community activities or everyday life, we want to hear from you.

Our aim is to support apprentices into long-term careers within the Welsh Government.

Am I eligible

You will meet the following criteria:

You will be at least 16 years of age by 1st September 2026. There is no upper age limit.

You will not be in full-time education when you start in March 2027.

You do not need to hold any formalised qualifications to be eligible to apply for our Apprenticeship campaign.

If you already hold a qualification at Level 3 or above in Business Administration or Customer Services, or a similar subject, you may not be eligible for this apprenticeship scheme

• You will meet the Civil Service Nationality requirements (
• https://www.gov.uk/government/publications/nationality-rules
• )and comply with UK immigration legislation (
• https://www.gov.uk/government/organisations/uk-visas-and-immigration
• )
• Development opportunities

What's in it for me?

Build a Strong Foundation for Your Career

– We’ll help you develop valuable skills, knowledge and experience that will support your future career, whatever path you choose.

Learn from Experienced Colleagues

– You’ll work alongside supportive teams and gain insight into how the Welsh Government delivers services that make a difference across Wales.

Develop Professionally and Personally

– We’ll support you to grow your confidence, communication and organisational skills through hands-on experience and structured learning.

Varied and Meaningful Work

– You’ll take part in a range of activities and projects that will keep your role interesting, enjoyable and rewarding.

Support Every Step of the Way

– You’ll benefit from mentoring, wellbeing support, learning opportunities and guidance throughout your apprenticeship journey.

Future Career Opportunities

– You’ll gain access to a wide range of internal development opportunities, including lateral moves, further learning and potential progression opportunities within the Welsh Government.

Develop Your Welsh Language Skills

• As a proud bilingual organisation, we use both Welsh and English in our work. Whether you're fluent, learning, or completely new to Welsh, we'll support you to build your skills and confidence in a bilingual workplace.

Our apprenticeship offers the chance to gain a recognised qualification, build your professional network, and develop the skills and experience needed to succeed in a modern, bilingual workplace.

• Other vacancy related information
• Work Pattern
• Full time (applications are welcome from people who work part time, as part of a job share or who work full time)

37 hours per week. Applications from those wishing to work part-time are welcome, but you will need to be able to work at least 21 hours per week to give sufficient time to complete the apprenticeship

Application Form

After submitting your application, you will receive an email containing a link to complete an eligibility check using a Microsoft Form with our Apprenticeship Training Provider. It is essential that you complete this check, as we will be unable to progress your application without it.

Please read each question carefully and ensure that the information provided is true, accurate and completed to the best of your knowledge at the time of submission.

As part of the eligibility assessment, the training provider may ask to see copies of your educational certificates, either during the initial eligibility check or as part of the pre-employment checks process.

All applicants will be notified of the outcome of their eligibility check.

Sift

If the training provider confirms that you are eligible for the Apprenticeship Programme, the evidence provided in your application form will be assessed by a recruitment panel. This will be a name-free sift. Successful candidates will be invited to interview. All applicants will be informed of the outcome of the sift.

In the event of a large number of applications, we may apply one or more of the following measures:

An initial sift against Experience 2. Candidates who pass the initial sift may either progress to a full sift or be progressed directly to assessment/interview.

We may increase the minimum score required to pass the sift.

We may operate a sift reserve list. Where more candidates achieve the required standard at sift than can reasonably be progressed to the next stage of assessment, the panel may progress only the highest-performing candidates. Candidates who have met the required standard but are not initially progressed may be placed on the sift reserve list, in merit order, for 12 months. If vacancies remain unfilled following completion of the final assessment stage, candidates may be invited from the sift reserve list to progress through the remaining stages of the recruitment process. Placement on the sift reserve list does not guarantee progression to a later stage of the recruitment process or an offer of employment.

Interview

Interviews will be conducted online via Microsoft Teams. All candidates will be notified of the outcome of their interview.

Conditional Offer

Candidates who successfully complete the assessment process will receive a conditional offer of an apprenticeship with the Welsh Government. Once you accept the conditional offer, we will begin the pre-employment checks process, which typically takes between 6 and 8 weeks to complete.

Pre Enrolment Assessments

As part of the apprenticeship requirements, our Apprenticeship Training Provider will ask you to complete the Wales Essential Skills Toolkit (WEST) assessment. This online assessment helps evaluate your literacy, numeracy and digital skills and identifies whether any additional support or development may be beneficial when undertaking your apprenticeship. Do It Profiler – helping learners to understand their individual strengths, skills, preferences and areas for development, supporting them to recognise how these can be applied within the workplace.

Matching Process

Following acceptance of your conditional offer and completion of the WEST assessment, we will use the information provided in your application to match you to a suitable role within the Welsh Government. Following the matching process, you will be provided with the Job Description for the role to which you have been matched.

Reasonable Adjustments

We are committed to providing an inclusive recruitment process. Successful candidates will be given the opportunity to tell us about any reasonable adjustments they would like us to consider as part of the matching process. This will help us ensure that individuals are matched to roles where they can thrive and perform at their best.

Location Merit Lists

Candidates will be asked to indicate their preferred location(s) at the interview stage of the assessment process. Following assessment, successful candidates will be ranked in merit order and separate merit lists will be maintained for each location. Appointments will be made in merit order from the relevant location merit list as vacancies arise.

Candidates may be contacted about opportunities in locations other than those originally selected. Declining such an opportunity will not affect a candidate's position on the merit list for their preferred location(s).

The locations being considered for this Apprenticeship campaign are:

• Southeast Wales (Cardiff and Merthyr)
• Southwest Wales (Swansea and Carmarthen)
• Mid Wales (Aberystwyth, Llandrindod Wells, Newtown)
• North Wales (Wrexham, Caernarfon and Llandudno Junction)

Please be aware we cannot guarantee we will be able to offer a post in your preferred location.

Reserve List

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months. If suitable roles become available during this time, we may contact you.

Travel and Working Hours

Some roles may require travel, shift patterns, weekend working.

Welsh Language

We’re aiming to become a fully bilingual organisation, leading the way for other public sector organisations within a Wales where the language is more visible and more frequently used. Meeting this ambition starts with developing the language skills of our own people.

Speaking Cymraeg is not a pre-requisite for becoming an apprentice; we do not expect any candidate to have any knowledge or experience of the language so you can join us with or without existing Cymraeg skills. From the moment you join us, we will give you time and space to learn the language so that you feel confident and able to hold basic work-related conversations by the time you complete your qualification. For anyone already confident in using the language, you’ll take proficiency training to apply the language in the Welsh Government context.

We have a learning package to suit everyone, no matter what your learning style, so we will work closely with you ahead of your appointment to find a solution that works for you.

Office Attendance

We support Smart Working: a flexible, inclusive and safe approach that balances organisational needs with individual wellbeing.

Most colleagues are expected to spend at least 40% of their working time in the office (around two days a week, pro rata for part-time colleagues) to support collaboration, connection and delivery. The remainder of the week may be spent working from home or other locations, although some roles may require more office-based attendance to meet business needs.

Smart Working is supported through regular conversations with managers, Team Charters and agreed working arrangements that help teams work effectively across office, remote and blended environments.

• Open Days & Virtual Events
• We’re excited to invite you to a variety of events including
• Open Days
• and
• Virtual Webinars

, all tailored to support you with your application. Come along and meet our team, hear about their experiences with the Welsh Government and get valuable advice and support on how to apply.

• Virtual Webinars
• English Language sessions
• 19/08/2026 10am – 11am
• Microsoft Teams Link
• 03/09/2026 - 6pm – 7pm
• Microsoft Teams Link
• 15/09/2026 - 6pm – 7pm
• Microsoft Teams Link
• Welsh Language sessions
• 25/08/2026 - 2pm – 3pm
• Microsoft Teams Link
• 10/09/2026 - 1pm – 2pm
• Microsoft Teams Link
• 22/09/2026 - 6pm - 7pm
• Microsoft Teams Link
• Open Days in September

There will be two sessions per day, one at 11am – 2pm and the other at 3.30pm - 6pm.

Penllergaer

• 07/09/2026

Carmarthen

• 08/09/2026

Merthyr Tydfil

• 09/09/2026

Cathays Park

• 10/09/2026

Wrexham

• 14/09/2026

Caernarfon

• 15/09/2026

Llandudno Junction

• 16/09/2026

Aberystwyth

• 22/09/2026

Newtown

• 23/09/2026

Llandrindod Wells

• 24/09/2026

To help us ensure that a colleague is available to speak with you at an Open Day event, we would kindly ask that you book a place for any event you would like to attend by following the relevant link above.

• Benefits, Events & Application Support
• Discover all the benefits of working for the Welsh Government by exploring our
• Employee Benefits Pack
• Check out our
• Application Tips video

for insightful information and step-by-step guidance on the application process.

After watching the Application Tips video, remember to review our

candidate guidance pack

. This document outlines the recruitment process and provides detailed instructions on completing the application form and navigating the jobs site.

Still curious about what it’s like to work for the Welsh Government? Hear from our colleagues themselves and take a look at our

video library.

• Vetting level
• Basic
• Number of posts
• 30
• Contact point for further information regarding the post
• ApprenticeshipSupport@gov.wales
• Candidate pack / supporting information (English)
• Apprenticeship 2026 - Candidate Guidance EN.pdf – 597KB
• Opens in a new window
• Candidate pack / supporting information (Welsh)
• Apprenticeship 2026 - Candidate Guidance CY.pdf – 592KB
• Opens in a new window
• Welsh language requirements
• Understanding by reading
• 1 - Can read some basic words and phrases with understanding
• Speaking and being understood
• 1 - Can hold a basic conversation in Welsh
• Understanding by listening
• 1 - Can understand parts of a basic conversation
• Writing and being understood
• 1 - Can write basic messages on everyday topics
• Working for the Civil Service
• The
• Civil Service Code

sets out the standards of behaviour expected of civil servants.

The Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our

AI candidate guidance

for more information on appropriate and inappropriate use.

Selection Process and Stages

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:

• 2 stage process
• Stage 1
• Application Form
• Stage 2
• Interview
• Behaviours

We’ll assess you against these Behaviour criteria during the selection process.

Behaviour 1:

Communicating and Influencing

Use an appropriate method of communication for each person - for example an email, phone call, face-to-face - taking into consideration their individual needs.

This will be tested at stage 2: Interview

Experience

We'll assess you against the following Experience criteria during the assessment process.

Evidence to provide

Experience questions

Experience 1:

Creativity – You like to learn new things and are willing to explore and suggest new ideas.

This will be tested at Stage 1: Application Form

This will be tested at stage 2: Interview

Experience 2:

Partnership – You can work as part of a team and build relationships with others.

This will be tested at stage 1: Application Form

This will be tested at stage 2: Interview

Experience 3:

Able to plan and prioritise work effectively to meet deadlines and work flexibly as part of a team or under own initiative.

This will be tested at stage 2: Interview

Strengths

This will be tested at Interview stage only.

Strength 1:

Team Player

Strength 2:

Problem Solver

Eligibility

You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Civil Service.

https://www.gov.uk/government/publications/nationality-rules

If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Social Model of Disability

Welsh Government has adopted the social model of disability, which recognises that barriers in society

act to disable people who have impairments, or health conditions, who are neurodivergent or who use British Sign Language.

We are committed to removing barriers in the recruitment process so that all (or potential new) staff can perform at their best.

Recruitment adjustments can be made at any part of the recruitment process for candidates with an impairment or health condition, who are neurodivergent or who use British Sign Language.

Please get in touch with

DiversityInRecruitment@gov.wales

to discuss adjustments for any part of the process.

• Inclusive Interview Schemes
• We are committed to inclusive recruitment and offer interviews to eligible candidates who meet the
• minimum criteria

for the role through the following schemes:

Disability Confident

The Welsh Government is a Disability Confident Leader. As part of our commitment to this scheme we interview any candidate with an impairment, health condition, who is neurodivergent or who uses British Sign Language if they meet the

minimum criteria

for the post.

A Great Place to Work for Veterans

The Welsh Government operates the Great Place to Work for Veterans Initiative. As part of our commitment to this scheme we interview any eligible candidates who meet the

minimum criteria

for the post.

Redeployment Interview Scheme

Civil Service employers can offer an interview to a fair and proportionate number of civil servants who are at risk of redundancy and who meet the

• minimum criteria
• for the post
• By ‘
• minimum criteria

’ we mean that candidates must provide us with evidence in their application (and/or test) that they meet the minimum level of competence for the role - usually defined as

a minimum score of 4 per criterion.

Social Partnership

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:

• PCS
• Prospect
• FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:

• Pay
• Terms and conditions
• HR Strategy, policies and procedures
• Health, safety and well-being
• Organisational change

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. We encourage you to learn more about our trade unions, partnership working and to get involved in their work.

Benefits

All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

• Civil Service Pension Scheme
• 31 days annual leave (pro-rated for part time)
• training and development opportunities
• Cycle2Work Scheme
• Smart Working flexible working arrangement
• Green Car Scheme (subject to availability)

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

• Recruitment principles and complaints
• We recruit by merit on the basis of fair and open competition. Please see the
• Civil Service Commission's recruitment principles

on the Commission's website.

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email

complaints@gov.wales

. Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission:

info@csc.gov.uk.