Senior Delivery Manager

• Vacancy details
• Vacancy title
• Senior Delivery Manager
• Closing date
• 22/09/2026, 16:00
• Advertising basis
• Permanent
• Actual starting salary
• £47,675
• Salary range or pay band
• SEO £47,675 to £56,445
• Allowances
• No
• Work pattern
• Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
• Group
• Operational Effectiveness Group
• Directorate
• Digital, Data, and Technology
• Branch
• IT Services
• Location (s)
• Pan Wales

‘Pan Wales’ means the post holder can be based in any Welsh Government office, subject to business needs. Roles based outside Wales, including London, are not available unless explicitly stated in the advert.

A list of the Welsh Government’s offices can be found on

www.gov.wales/welsh-government-offices

. Please note it may not always be possible to accommodate a preference for a specific office location.

The post holder’s travel from their home to their assigned Welsh Government office is considered their ‘ordinary commute’ and must be done in their own time and at their own cost.

Purpose of post

Welsh Government

The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.

To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.

• For more information about the benefits of making a difference with us, please see the
• Employee Benefits Pack
• Team/Division Overview

The Digital Data and Technology (DDaT) profession in the Welsh Government supports a range of digital services across the whole organisation. This post is part of our DDaT profession and is within the IT Services division.

The IT Services Software Development team is a small, effective team providing development and support for bespoke software applications across a range of government services.

We continue to invest in people and platforms and are actively looking to build our internal software development function.

Job Role

The Senior Delivery Manager role is responsible for building and sustaining effective delivery teams, ensuring they are motivated, collaborative and able to work effectively towards shared goals. The role requires proactively removing barriers to progress and keeping teams focused on the outcomes that matter most for successful product and service delivery. It champions continuous improvement, helping teams evolve their practices and embed a culture of learning. Providing coaching and mentoring across teams and functions, supporting colleagues in applying appropriate Agile techniques to improve ways of working. Strong communication and influencing skills are essential, with the ability to engage senior stakeholders, build trust and shape expectations to support successful delivery.

This role is mapped to

Senior Delivery Manager

role/level in the DDaT Profession Capability Framework and will report to the Lead Business Analyst. Follow the link to understand the role and the required skills.

The Senior Delivery Manager will collaborate closely with developers, test managers, business analysts, technical architects, support engineers, vendors, infrastructure teams and senior managers.

We are looking for people who are:

Enthusiastic and pro-active about resolving problems and delivering value.

Team oriented, willing to support others and promote continuous improvement.

Organised and have good planning skills to ensure the timely delivery of high-quality outputs.

Experienced in communicating with a wide range of people using different communication methods.

Key tasks

As a Senior Delivery Manager, you will:

Be responsible for the delivery management across Software Development Teams providing internal and external services. Day-to-day management across delivery and business as usual activities, providing a conduit into the delivery team.

Responsible for supporting and developing the systems delivered by the team, ensure the team is working towards best practice principles and practicing continuous improvement.

Manage team deliverables by collaborating with key stakeholders to communicate roadmaps, priorities and vision, able to communicate with technical experts and business stakeholders alike.

Responsible for the software development team’s way of working, including delivery transparency and maximising value delivered.

Your main day to day responsibilities will include:

Lead and support delivery teams to deliver high value outcomes, ensuring alignment with business goals and organisational priorities.

Establish and embed effective delivery governance that balances agile flexibility with accountability.

Coach and mentor delivery teams and leaders to build maturity in enabling self-organisation and sustainable delivery.

Remove barriers to progress, manage risks and dependencies, and create the conditions for teams to thrive and maintain delivery momentum.

Drive continuous improvement by analysing delivery performance, identifying areas for optimisation, and implementing improvements to ways of working.

Co-ordinating the work of the team, ensuring agile ways of working by using Azure DevOps dashboard and regular feedback of products.

Consulting with stakeholders to ensure product requirements are understood and prioritised.

Utilise your deep understanding of agile delivery principles, practices, and governance with the ability to adapt frameworks pragmatically to suit organisational context and maturity.

Development opportunities

As a member of the Digital, Data and Technology profession in Welsh Government you will have access to a range of learning and development opportunities.

You will have the opportunity to work on various projects and engage with colleagues at all levels from within the profession and business areas across the organisation.

Welsh Government is supportive of your learning and development and has a range of training and opportunities available including a suite of online training, coaching and mentoring and short-term experience placements which you will be able to take advantage of depending on your learning and development needs and discussions with your line manager.

Other vacancy related information

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.

In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion "Delivery Management – working across software delivery teams, driving delivery, promoting ways of working, providing guidance and driving continuous improvement".

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

In the case of more than one candidate scoring the same, the panel has agreed the following criteria will determine merit order:

Delivery Management – working across software delivery teams, driving delivery, promoting ways of working, providing guidance and driving continuous improvement.

Leadership

Take into account different individual needs, views, and ideas, championing inclusion and equality of opportunity for all.

Agile Delivery

–

experience of Agile delivery frameworks and implementation of the appropriate framework for a given environment.

Create and tailor the right approach for a team, challenging, evaluating and iterating the approach through the life cycle

Candidates who successfully demonstrate that they meet the minimum Criteria will be invited to interview.

You will receive a technical scenario for you to prepare a response ready for your interview. The technical scenario and instructions will be emailed to you 5 days before your interview.

Office attendance

We support Smart Working: a flexible, inclusive and safe approach that balances organisational needs with individual wellbeing.

Most colleagues are expected to spend at least 40% of their working time in the office (around two days a week, pro rata for part-time colleagues) to support collaboration, connection and delivery. The remainder of the week may be spent working from home or other locations, although some roles may require more office-based attendance to meet business needs.

Smart Working is supported through regular conversations with managers, Team Charters and agreed working arrangements that help teams work effectively across office, remote and blended environments.

Vetting level

SC - Candidates applying for a role that requires SC clearance must have normally resided in the UK for a minimum of the last 5 years

• Number of posts
• 1
• Contact point for further information regarding the post
• ictservicecontrol@gov.wales
• Welsh language requirements
• Welsh language requirements

3 - Welsh language skills are not essential for this opportunity; you do not need Welsh language skills to apply. However, as the Welsh Government is a bilingual organisation, Welsh language skills are desirable and will be considered if two or more candidates receive the same score at the application or interview stage.

• Understanding by reading
• 1 - Can read some basic words and phrases with understanding
• Speaking and being understood
• 1 - Can hold a basic conversation in Welsh
• Understanding by listening
• 1 - Can understand parts of a basic conversation
• Writing and being understood
• 1 - Can write basic messages on everyday topics
• Working for the Civil Service
• The
• Civil Service Code

sets out the standards of behaviour expected of civil servants.

The Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our

AI candidate guidance

for more information on appropriate and inappropriate use.

Selection Process and Stages

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:

• 2 stage process
• Stage 1
• Application Form
• Stage 2
• Interview
• Behaviours

We’ll assess you against these Behaviour criteria during the selection process.

Behaviour 1:

Leadership

Leadership - take into account different individual needs, views, and ideas, championing inclusion and equality of opportunity for all.

This will be tested at stage 2: Interview

Experience

We'll assess you against the following Experience criteria during the assessment process.

Evidence to provide

Experience questions

Experience 1:

Delivery Management – working across software delivery teams, driving delivery, promoting ways of working, providing guidance and driving continuous improvement.

This will be tested at Stage 1: Application Form

This will be tested at stage 2: Interview

Experience 2:

Agile Delivery – experience of Agile delivery frameworks and implementation of the appropriate framework for a given environment.

This will be tested at stage 1: Application Form

This will be tested at stage 2: Interview

Experience 3:

Communicating between the technical and non-technical: Communicate effectively with technical and non-technical stakeholders, supporting and hosting discussions within a multidisciplinary team.

• This will be tested at stage 1: Application Form
• This will be tested at stage 2: Interview
• Technical

We'll assess the following Technical skills during the selection process.

Technical 1:

Create and tailor the right approach for a team, challenging, evaluating and iterating the approach through the life cycle

This will be tested at stage 2: Interview

Technical 2:

• Guide teams through the implementation of a new process
• This will be tested at stage 2: Interview
• Eligibility

You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Civil Service.

https://www.gov.uk/government/publications/nationality-rules

If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Social Model of Disability

Welsh Government has adopted the social model of disability, which recognises that barriers in society

act to disable people who have impairments, or health conditions, who are neurodivergent or who use British Sign Language.

We are committed to removing barriers in the recruitment process so that all (or potential new) staff can perform at their best.

Recruitment adjustments can be made at any part of the recruitment process for candidates with an impairment or health condition, who are neurodivergent or who use British Sign Language.

Please get in touch with

DiversityInRecruitment@gov.wales

to discuss adjustments for any part of the process.

• Inclusive Interview Schemes
• We are committed to inclusive recruitment and offer interviews to eligible candidates who meet the
• minimum criteria

for the role through the following schemes:

Disability Confident

The Welsh Government is a Disability Confident Leader. As part of our commitment to this scheme we interview any candidate with an impairment, health condition, who is neurodivergent or who uses British Sign Language if they meet the

minimum criteria

for the post.

A Great Place to Work for Veterans

The Welsh Government operates the Great Place to Work for Veterans Initiative. As part of our commitment to this scheme we interview any eligible candidates who meet the

minimum criteria

for the post.

Redeployment Interview Scheme

Civil Service employers can offer an interview to a fair and proportionate number of civil servants who are at risk of redundancy and who meet the

• minimum criteria
• for the post
• By ‘
• minimum criteria

’ we mean that candidates must provide us with evidence in their application (and/or test) that they meet the minimum level of competence for the role - usually defined as

a minimum score of 4 per criterion.

Social Partnership

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:

• PCS
• Prospect
• FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:

• Pay
• Terms and conditions
• HR Strategy, policies and procedures
• Health, safety and well-being
• Organisational change

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. We encourage you to learn more about our trade unions, partnership working and to get involved in their work.

Benefits

All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

• Civil Service Pension Scheme
• 31 days annual leave (pro-rated for part time)
• training and development opportunities
• Cycle2Work Scheme
• Smart Working flexible working arrangement
• Green Car Scheme (subject to availability)

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

• Recruitment principles and complaints
• We recruit by merit on the basis of fair and open competition. Please see the
• Civil Service Commission's recruitment principles

on the Commission's website.

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email

complaints@gov.wales

. Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission:

info@csc.gov.uk.