Operational Management Information Developer

About the job

• Benefits
• Things you need to know
• Apply and further information

Location

Bangor (Gwynedd), Barnsley, Basildon, Birkenhead, Birmingham, Blackpool, Bolton, Bootle, Bradford, Bridgend, Bristol, Burnley, Canterbury, Cardiff, Corby, Coventry, Dudley, Dundee, Falkirk, Glasgow, Greenock, Grimsby, Harrow, Hastings, Hull, Ilford, Inverness, Kilmarnock, Leeds, Leicester, Lowestoft, Manchester, Middlesbrough, Newcastle-upon-Tyne, Newport (Isle of Wight), Norwich, Nottingham, Pembroke, Plymouth, Preston, Ramsgate, Sheffield, St Austell, Stockport, Stockton-on-Tees, Stornoway, Sunderland, Swansea, Taunton, Telford, Wigan, Wolverhampton, Worcester, Worthing, Wrexham

About the job

Job summary

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

Are you passionate about turning data into meaningful insight?

Do you enjoy identifying opportunities for service improvement and influencing decision making through evidence and analysis?

Want to play a key role in shaping the delivery of services that support millions of customers across the UK?

If so, come and join us as an Operational Management Information Developer within the Working Age Services Directorate in the Digital Transformation Group.

The Working Age Data and Performance Team sits at the heart of DWP's Digital Transformation Group, providing the analysis, performance insight and resource planning that help drive continuous improvement across Working Age services.

Working with Operations, Digital teams and senior stakeholders, including Directors and Ministers, you will use data and insight to understand performance, identify opportunities for improvement and support evidence based decision making. You'll contribute to the development of performance measures and process indicators, test hypotheses, evaluate outcomes and help shape data driven initiatives that improve services for our customers.

This is an exciting opportunity to join a high profile team where your work will directly influence how Working Age services are delivered, helping to drive efficiency, improve customer outcomes and support strategic decision making across the department.

Job description

• Produce insightful management information, analysis and visualisations using Power BI or similar tools to support operational and strategic decision making.
• Develop robust analytical products using SQL or similar programming languages, ensuring outputs are accurate, reproducible and quality assured.
• Combine and interrogate data from multiple sources to generate meaningful insights, identify trends and inform business improvements.
• Lead analytical and performance improvement projects, delivering outcomes at pace and managing competing priorities effectively.
• Identify opportunities to improve service delivery and operational performance across Universal Credit and Labour Market services.
• Build effective relationships with stakeholders at all levels, including senior leaders, to influence decisions and deliver complex outcomes.
• Present complex data and technical findings in a clear and engaging way for non-technical audiences.
• Foster an inclusive and collaborative working environment while contributing to team objectives, efficiencies and continuous improvement.

Person specification

See selection process for further details.

If you would like to learn more about the role, please contact Oliver.canham1@dwp.gov.uk.

Technical skills

We'll assess you against these technical skills during the selection process:

• Technical Breadth

Benefits

Alongside your salary of £38,772, Department for Work and Pensions contributes

£11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

Pay for this role in National location is from £38,772 to £39,621.

Pay for this role in inner London is from £44,355 to £45,065.

Pay for this role in outer London is from £42,509 to £45,065.

New entrants to the Civil Service will join on band minimum.

Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.

Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.

Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Experience and Technical skills.

Stage 1: Application

Your application will consist of five parts:

1. A Personal Details application form.

2. Civil Service Numerical Test

After submission of the first stage of your application you will be invited to complete the Civil Service Numerical Test. If you successfully pass the test, you will be invited to complete the final stages of the application.

Please complete the online test as soon as possible (within 24-48 hours is recommended). The closing date for a fully completed application is 22/09/2026 at 23:55hrs. Please allow sufficient time to complete the online test and your full written application before the deadline. If you fail to complete the online test and full written application before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the CS Jobs website.

Following successful completion of the test, you will then be asked to complete:

3. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed.

4. Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria below:

• Strong numerical and analytical ability that is sufficient to quickly assimilate, manipulate, examine and analyse large volumes of complex operational data.
• Strong and effective leadership experience, demonstrating integrity and the ability to collaborate with others. Able to communicate with clarity, conviction and enthusiasm with colleagues and stakeholders at various levels, using data to influence, advise, contribute and challenge where necessary to drive positive outcomes.
• Ability to lead change and service improvement in large, complex environments, using a proactive and inquisitive approach to problem solving. Experience of taking ownership of projects from concept through to delivery and continuous improvement, while engaging and influencing others to support organisational objectives.
• Strong decision-making abilities; ability to interpret large volumes of complex data sets; an eye for detail showing confidence when putting forward own views and using sound judgment to provide recommendations.
• Strong oral and written communication skills to influence and explain complex points clearly; resilient in the face of challenge. Confident to present findings and recommendations to senior managers.

5. Technical statement (up to 250 words). The following statement is aligned to the required technical skill of Technical Breadth. This statement should be used to provide example(s) of how you meet the criterion below:

• Working experience of SQL, or another data manipulation language, to produce accurate, reproducible analytical outputs, including use of version control such as Git. Experience using Power BI, or a similar visualisation tool, to report data and present clear recommendations to stakeholders

Ensure that all examples provided in your statements are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statements, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide.

The sift panel will use the information in your employment history, personal statement, and technical statement to assess your experience, skills and knowledge.

An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift.

If you do progress to a full sift, you will be provided with one combined overall assessment score for both your employment history and Personal Statement.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Important Information

• You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history, personal statement or technical statement contain any personal details your application will be withdrawn.

Stage 2: Technical Interview

Candidates who are successful at sift will be invited to Interview 1. Ahead of the interview, you will be sent a technical exercise