Rent and Service Charge Team Leader at Sage Homes in Northampton
About the role
About Sage Homes
Set up in 2017 and funded by Blackstone and Regis to help address the housing crisis in the UK, Sage Homes has now delivered more than 21,000 homes all of which are affordable. A further 2,500 new homes are in our construction pipeline.
Sage is proud to be England's largest provider of newly built affordable homes for five successive years, providing our customers with high-quality, energy efficient properties (98% of Sage homes are EPC A or B) to live in safe, secure and thriving communities.
At Sage Homes, we remain committed to our mission of making new homes affordable for those who need them most, while delivering great customer support.
About the role:
Are you an experienced service charge professional looking to take the lead in a high-impact role?
We're seeking a Rent & Service Charge Team Leader to be our subject matter expert, driving service charge and rent-setting operations, ensuring regulatory compliance, maximising income, and delivering outstanding outcomes for residents. This is a pivotal role where you'll lead a small team, influence strategic decision-making, and build strong relationships across the business and with external stakeholders.
This role is based in our Northampton office 3 days per week and 2 days remotely if required.
About the role:
- Lead, coach and develop the Rent & Service Charge team, driving performance, capability and service excellence.
- Oversee the preparation, review and reconciliation of service charge budgets, ensuring accuracy, transparency and compliance.
- Manage the annual rent review process across the portfolio, ensuring all changes are implemented correctly and in line with legislation and policy.
- Act as the key relationship manager for managing agents and management companies, challenging costs and driving value for money.
- Provide expert advice on service charges, rent setting, leases and regulatory requirements to colleagues and stakeholders.
- Drive continual improvement of systems, controls and processes whilst delivering high-quality reporting and governance assurance.
About you
- Strong experience in service charge management, rent setting, housing finance or a related affordable housing environment.
- Excellent knowledge of service charge legislation, lease obligations, the Rent Standard and wider housing regulations.
- Proven ability to manage budgets, analyse financial data and reconcile complex information with accuracy and attention to detail.
- Experience leading, mentoring or providing oversight to team members while maintaining high standards of delivery.
- Stakeholder management and communication skills, with the confidence to challenge and influence both internally and externally.
- A proactive, customer-focused mindset with a passion for improving services and delivering positive outcomes for residents
We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This may include internally and externally delivered development programmes and for permanent colleagues, opportunities to study for professional accreditations and qualifications.
Culture and benefits:
At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.
To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:
- 25 days holiday, and an additional day for every year's service (up to five years)
- Annual discretionary bonus scheme
- A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
- Study support package, helping you achieve your personal and professional development ambitions
- Workplace Pension - matching personal contributions up to 5%
- Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
- Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
- Wellbeing support through MyndUp
- Two days' paid volunteering leave a year, allowing you to support causes you care about
- Charity fundraising support, with match-funding up to £1,000 for good causes
We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.
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