ASB Triage and Support Officer

Job purpose

To ensure the effective and timely allocation of ASB cases and support the ASB response and enforcement teams to meet team objectives.

Provide business administration and support for Early intervention and community safety services, as directed by management

• Location
• Norwich City Hall / Hybrid
• Basis
• Full-time
• City
• Norwich
• Contract type
• Permanent
• Salary band
• £29,540 - £32,061 (pro-rata, per annum)
• Hours
• 37
• DBS requirement
• Basic
• Closing Date
• 08/09/2026
• Ref No
• 11087
• ASB Triage and Support Officer

Job Description

Key corporate accountabilities

• Working under direction, plan and execute special projects in response to local need, which may vary in time duration and may involve analytical work of a statistical nature.
• Establish and sustain effective working relationships with customers, councillors, officers and other stakeholders in relation to services provided, including giving specialist advice and technical support as required.
• Ensure that ASB reports, complaints, councillor enquiries, MP enquiries and FOI requests received are processed in accordance with the council service standards
• Provide administrative assistance to the service area where needed, as directed by management.

General requirements

Post holders will be expected to be flexible in their duties and carry out any other duties commensurate with the grade and falling within the general scope of the job, as requested by management

Duties and responsibilities must be carried out in accordance with relevant Norwich City Council policies and procedures, within legislation and any code of professional ethics of relevant professional body.

All employees are expected to maintain a high standard of customer care in the context of the council’s core values, to uphold the Equality and Diversity Policy, Safeguarding and health and safety standards and to participate in personal learning and development necessary to the post.

Responsibilities

Knowledge and experience

Essential

• Previous experience of working in an office environment.
• Experience of standard Office (Word, Excel and Outlook) software packages to produce standard letters, reports,
• Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
• In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support