Trainee Adviser at Citizens Advice in New Forest
New Forest
£26,300 a year
Permanent
On-site
Posted
About the role
- Salary
- £26,300
- Location
- Totton with some travel across the New Forest area
- Workplace
- Office based
- Contract
- Permanent
- Hours per week
- 37.5 (part-time considered)
How to apply
About the role
ARE YOU LOOKING TO MAKE A MEANINGFUL DIFFERENCE IN YOUR COMMUNITY?
Citizens Advice New Forest (CANF) are seeking a dedicated Trainee Adviser to join our team.
As a Trainee Adviser, you will receive comprehensive training to become a client adviser, gaining hands-on experience in all aspects of our service. You will develop the skills needed to provide high-quality advice on a range of issues, including financial hardship, welfare rights, employment, housing and family matters.
Trainees usually become proficient in their roles within 12-18 months.
We are looking for candidates who have:
- Good communication skills, with the ability to listen carefully, ask questions, and support clients in a respectful and empathetic way
- Willingness to learn and research information, with the ability to explain advice clearly both verbally and in writing
- Basic IT skills, including the ability to use databases, online resources, email, and Microsoft Office applications
- Good organisational skills, with the ability to manage tasks, keep accurate records, and work towards agreed targets
- Understanding of confidentiality and professionalism, including handling sensitive information appropriately
- Commitment to the values of Citizens Advice, including equality, diversity, inclusion, and providing a high-quality service to all clients
Please refer to the Job Pack by visiting our website which contains a detailed role profile, person specification and how to apply.
Applicants will be considered on a rolling basis.
