Care Navigator at Jorvik Gillygate in United Kingdom
About the role
Job summary
Jorvik Gillygate Practice is looking for enthusiastic, motivated and compassionate Care Navigators to join our established team. This role was previously known as a GP Receptionist role, but has developed to include a wider Care Navigation and signposting function to help patients access the most appropriate care and support.
Our Care Navigators are often the first point of contact for patients and play an important role in helping them access the right care, advice or service. This is a varied and rewarding role for someone who enjoys working with people, can communicate confidently and sensitively, and works well as part of a busy team.
As a Care Navigator, you will provide a welcoming and professional first point of contact for patients, whether face-to-face, by telephone or through our digital systems.
You will help patients navigate the range of services available and ensure their enquiry is directed to the most appropriate member of the clinical or administrative team. Previous experience in general practice or healthcare would be an advantage, but is not essential, as full training will be provided for the right candidate.
We are also keen to support staff development and progression within the practice. Applicants will need to be flexible and able to work across our three York sites when required.
Main duties of the job Duties will include: Greeting patients and visitors and providing a friendly and professional reception service Answering telephone and face-to-face enquiries Supporting patients to access care through the practices appointment and Total Triage systems Care navigating and signposting patients to the most appropriate clinician, service or support Booking and managing appointments Registering new patients and ensuring information is accurately recorded Receiving and accurately recording messages for clinical and administrative teams Processing incoming correspondence and clinical documents Scanning, filing and maintaining accurate electronic patient records Processing referrals and supporting waiting-list administration Supporting repeat prescription and medication administration processes where appropriate Assisting with patient recalls and follow-up Liaising with hospitals, community services and other healthcare providers Managing clinical and administrative tasks and email enquiries Chaperoning clinicians when required Receiving and handling patient specimens in accordance with practice procedures Maintaining patient confidentiality at all times Providing cover across our three sites where required Undertaking relevant training and keeping mandatory training up to date The role is varied, and additional administrative duties may be undertaken as required to support the wider practice team.
About us
Jorvik Gillygate Practice is a large, forward-thinking and well-established GP practice caring for a diverse patient population across three sites in York. Our main practice is situated within Yorks historic city walls, with additional surgeries at South Bank and East Parade.
We have a large multidisciplinary team including GPs, nurses, advanced practitioners, pharmacists, First Contact Physiotherapists, mental health practitioners, social prescribers, care coordinators and an experienced administrative team.
We believe that the quality of care we provide is directly linked to the quality of the people who work with us. We aim to provide an open, friendly and supportive working environment where staff feel valued, able to contribute ideas and supported to develop.
What we offer
NHS Pension Scheme Supportive and experienced colleagues Full training for
the role
Opportunities for further development and career progression A varied role within a large multidisciplinary team Cycle to Work / Bike2Work scheme A friendly and supportive working environment The opportunity to make a real difference to patients experience of accessing healthcare How to apply.
Please send your CV together with a brief covering statement outlining your experience, preferred working pattern and availability to: hnyicb-voy.jgp-hr@nhs.net
Job description
Job
responsibilities
Duties will include: Greeting patients and visitors and providing a friendly and professional reception service Answering telephone and face-to-face enquiries Supporting patients to access care through the practices appointment and Total Triage systems Care navigating and signposting patients to the most appropriate clinician, service or support Booking and managing appointments Registering new patients and ensuring information is accurately recorded Receiving and accurately recording messages for clinical and administrative teams Processing incoming correspondence and clinical documents Scanning, filing and maintaining accurate electronic patient records Processing referrals and supporting waiting-list administration Supporting repeat prescription and medication administration processes where appropriate Assisting with patient recalls and follow-up Liaising with hospitals, community services and other healthcare providers Managing clinical and administrative tasks and email enquiries Chaperoning clinicians when required Receiving and handling patient specimens in accordance with practice procedures Maintaining patient confidentiality at all times Providing cover across our three sites where required Undertaking relevant training and keeping mandatory training up to date The role is varied, and additional administrative duties may be undertaken as required to support the wider practice team.
Person Specification
Experience Essential We are looking for someone who: Has excellent communication and customer-service skills Is friendly, approachable and able to remain calm under pressure Is confident communicating with people from a wide range of backgrounds Has good IT and administrative skills Is organised and able to prioritise competing demands Understands the importance of confidentiality Works well independently and as part of a team Is flexible and willing to work across our three practice sites Has a positive attitude and willingness to learn Desirable Previous experience within general practice, primary care or another healthcare setting Previous reception, customer-service or administrative experience Experience using clinical systems such as SystmOne.
Experience of care navigation or signposting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.