Business Change Specialist

Job summary

Can you lead business change activities, engage stakeholders effectively, and help deliver meaningful organisational benefits?

Have you successfully supported change programmes, developed communication plans, and driven the adoption of new ways of working?

Are you a proactive Business Change Manager with the skills to influence stakeholders, champion best practice, and deliver lasting change?

If so, we’d love to hear from you!

Our team plays a key role in delivering impactful organisational change across the business, working closely with project teams, operational colleagues, and senior stakeholders. We are a collaborative and supportive department focused on continuous improvement, innovation, and ensuring colleagues are equipped to succeed through change. This is an exciting opportunity to work in a dynamic environment where your contribution will help shape the successful delivery of projects and improvements that make a real difference to our people, processes, and services.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA:

DVLA – Home , Civil Service Careers

Job description

The Change Manager prepares the business for the changes delivered by the project. They act as a bridge between the project and business users, ensuring that activities are planned and completed to help the business implement the agreed change and realise the benefits. They lead and manage change teams, deliver change across the business, and provide specialist knowledge for projects and new initiatives.

Your responsibilities will include, but aren’t limited to:

• Identify stakeholders and ensures their inclusion in the stakeholder engagement plan. Serve as the lead contact point for nominated stakeholders within each change.
• Assist the Project Manager and business/end users in identifying, qualifying, and updating business readiness criteria before implementation.
• Prepare, manage and update the change plan.
• Contribute to the creation of necessary business change products and engage relevant business/end users throughout the process.
• Lead business change activities and collaborate with the project team to achieve the benefits and outcomes in the business case. Champion best practices and provide expert advice to team members and the project community. Assess and understand stakeholder impact to enhance their adoption of the change.
• Help the Stakeholder Manager and Project Manager create and maintain communication plans related to change management.
• Support the Benefits Manager, Project Manager, and stakeholders in identifying and leveraging benefits. Incorporate benefits management into all change activities.
• Collect and shares data in line with data standards. Uses digital tools to manage change initiatives effectively, ensuring that data analytics support the identification and tracking of change impacts and the adoption of new ways of working.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards .

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

To be successful in this role you will need to have the following experience:

• Ensuring colleagues and stakeholders have a clear understanding of objectives, activities and timeframes taking into account individual needs, views and ideas.
• The ability to integrate change into operations ensuring that activities are planned and completed to enable the business to implement the change and realise the benefits.
• The ability to develop, produce and maintain schedules for activities that take account of dependencies, resource requirements and constraints in order to enable achieve the implementation of a change into business area(s) and the efficient realisation of benefits.
• The ability to systematically identify and monitor risks and issues, planning how to mitigate or respond to those risks and issues and implementing the responses.

Additional Information

We welcome applications from candidates who can speak Welsh and English. Welsh language skills could be useful in this role, but it is not an assessment criterion, so it won’t put you at any disadvantage during recruitment if you aren’t a Welsh speaker. Please note that the application and assessment process will be held in English.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week over 5 days.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

• Government Project Delivery - Business Change & Implementation
• Government Project Delivery - Risk and Issue Management
• Government Project Delivery - Scheduling

Benefits

Alongside your salary of £35,663, Driver and Vehicle Licensing Agency contributes

£10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies (opens in a new window).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's skills and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

• Experience – you will be asked to provide a CV (unlimited wordcount) and personal statement (1000-word count). Please provide evidence of your Experience of the following:
• Implementing change successfully and delivering business benefits.
• Identifying, managing, and mitigating risks and issues to support successful delivery and outcomes.
• Planning and coordinating activities to deliver business benefits and outcomes.
• Leading and supporting teams to deliver successful outcomes and continuous improvement.

Should a large number of applications be received, an initial sift may be conducted using the lead experience point, ‘Implementing change successfully and delivering business benefits’. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

The sift will take place from 22/09/2026

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

• Behaviours – Leadership
• Technical – Business Change & Implementation- Level: Working, Risk and Issue Management – Level: Awareness, Scheduling – Level: Awareness

Technical Skills will be assessed against the Government Project Delivery Capability Framework - Change Manager HEO - Government Project Delivery

The interviews will take place week commencing 05/10/2026

This interview will be conducted in person at our Swansea office (DVLA, Longview Road, Morriston Swansea). Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change

Further information on the selection process

We will also hold a 12 -month reserve list for this role, which may lead to potential opportunities beyond the role you applied for.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us wha