Digital Project Manager

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Key Details

You will lead the delivery of a portfolio of digital, data and technology initiatives that support business growth, operational efficiency and customer experience improvements across PPL PRS.

Working with business sponsors, technology teams and external delivery partners, you will deliver projects from concept through to successful business adoption.

Projects may include digital self-service initiatives, the Agentic Contact Centre rollout, AI projects across Sales, Reviews and Renewals, reporting, analytics and insights, Salesforce platform enhancements and strategic business change.

Why Join Us

This is an opportunity to join a technology function that is playing a central role in shaping the future of PPL PRS.

Over the past three years, PPL PRS has made significant and sustained investment in technology, digital services, data and AI capabilities, with a strong pipeline of initiatives planned for the years ahead. Technology is viewed as a key enabler of business growth, operational efficiency and improved customer experiences, giving this role the opportunity to deliver projects that have visible and measurable impact.

As a Digital Project Manager, you will work across a diverse portfolio of initiatives including digital self-service, AI-enabled services, customer experience improvements, reporting and analytics, and platform enhancements. You will partner directly with business sponsors, technology teams and external delivery partners, giving you broad exposure across both business and technology change.

Unlike many project management roles that focus on a single programme or platform, this role offers the opportunity to deliver a wide range of strategic initiatives, broaden your experience across multiple technologies and business domains, and help shape how future projects are delivered.

Key Responsibilities

• Deliver strategic digital and technology initiatives from concept through to successful business adoption.
• Lead cross-functional project teams to achieve agreed business and technology outcomes.
• Work with business sponsors and stakeholders to define the problem or opportunity, clarify objectives, agree scope and establish measurable success criteria.
• Support the development of business cases, delivery options and benefit forecasts for proposed initiatives.
• Define and maintain delivery plans, milestones, dependencies, resource requirements and implementation activities.
• Work alongside Product Owners, Business Analysts, technology teams and external delivery partners to coordinate delivery.
• Apply Agile, hybrid or structured delivery approaches according to the needs of each initiative.
• Support requirements definition, user story development, backlog prioritisation, workshops and Agile ceremonies where required.
• Manage project budgets, resource forecasts, risks, issues, assumptions and dependencies, escalating where required.
• Provide clear and timely reporting on progress, delivery confidence, decisions, business outcomes and benefits.
• Ensure appropriate project governance is applied in line with PPL PRS delivery frameworks and controls.
• Plan and support implementation, business readiness, change adoption and benefits realisation.
• Build effective relationships with executive-level, shareholder and business stakeholders.

Experience and Qualifications

Essential

• At least 5 years experience delivering digital, technology or business change projects.
• Proven project delivery experience across the full lifecycle, from initial definition through to implementation and business adoption.
• Experience delivering through Agile and hybrid approaches in a technology setting.
• Strong stakeholder management skills, including experience working with senior business leaders and sponsors.
• Experience of project governance, planning, reporting and managing risks, issues and dependencies.
• Experience of budget management, cost forecasting and resource planning.
• Excellent written and verbal communication, facilitation and presentation skills.
• Project Management certification such as PRINCE2, PMP, APM or equivalent.

Desirable

• Salesforce platform and products experience.
• Experience working alongside Product Owners and Agile delivery teams.
• Business Analysis experience and techniques.
• Experience using Jira, Jira Portfolio, Azure DevOps or comparable delivery tools.
• Experience delivering AI, automation, data, analytics or digital transformation initiatives.
• Experience delivering customer-facing digital products or services.

Job Type: Full-time

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Health & wellbeing programme
• Life insurance
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Work Location: Hybrid remote in Leicester LE1