Renewals Adviser

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

KICK START YOUR CAREER WITH HOWDEN

We are an award-winning specialist life and health Insurance broker. Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focused on getting to know exactly what our clients want from their insurance cover. Our continued growth has created several opportunities available across our Renewals Sales Team.

This is a fantastic opportunity for you if you are looking for a career within the financial services Industry and a fresh challenge. Excellent customer service is essential along with a drive to excel against targets. A problem-solving mindset is key to success in the role. Resilience to stay motivated despite rejections and facing challenging conversations is a must. Any previous sales experience would be beneficial but is not critical.

We offer full training and a structured career pathway to allow you to learn all about us, our products and ways of working. If you are in the retail industry, an alternative sales environment or have recently left education but believe you have the skills we are looking for, we would love to hear from you.

Role

Responsibilities

• Manage a pipeline of Private Medical Insurance (PMI) policy renewals, ensuring clients are contacted in a timely and structured way ahead of their renewal date
• Maintain accurate client records and manage workload effectively across multiple systems
• Work to, and consistently achieve, daily and monthly Key Performance Indicators (KPI) including call activity, retention rates, conversion, and quality/compliance standards
• Take ownership of personal performance, actively seeking feedback and continuously improving call quality and outcomes
• Stay up to date with product knowledge, insurer changes, and market developments, applying this in every customer conversation
• Handle a high volume of inbound and outbound calls, along with email contact to confidently guide clients through their renewal options
• Identify opportunities to upsell or cross-sell additional products where this meets client needs
• Deliver clear, compliant advice in line with regulatory standards and Treating Customers Fairly (TCF) principles

What we are looking for:

Requirements

• Motivation to succeed and a positive attitude towards working to targets
• A pro-active, customer‑focused approach and genuine interest in helping people make informed decisions
• Confidence to suggest solutions that genuinely benefit the customer
• Resilience and determination when handling objections or challenging conversations
• High level of attention to detail and accuracy
• Strong organisational skills with the ability to manage tasks and deadlines
• Confident and professional communication skills, both verbal and written
• Willingness to learn new information and build technical knowledge through training
• Team‑focused attitude with a willingness to share knowledge and best practice
• Confident using computer systems and following structured processes

• Ageas House - Gloucester
• Hybrid - 3 days from home, 2 days in the office
• Full time - 39 hrs per week

Benefits

Contract Start date October 2026

£ 27,154.92 Starting Salary plus an uncapped monthly bonus scheme which you’ll be part of from your first month with us.

Gloucester Business Park where we are based offers a fresh modern space with fantastic facilities on the doorstep, easily accessed by public transport and with plenty of on-site car parking available too.

• Clear career progression structure
• Pension scheme
• Death in Service Life Insurance
• Income Protection
• Hybrid working – option to work from home 3 days per week
• 23 days holiday, rising to 25 with service (plus public holidays)
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Discounted gym membership, retail discounts scheme and childcare vouchers
• Health Cash Plan - included but not limited to Dental and optical cover, Online GP, Counselling sessions and much more
• Flexible Benefits
• Long service rewards
• Paid for qualifications
• Team building events

What do we offer in return?

A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.

Job Types: Full-time, Permanent

Pay: From £27,154.92 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Private dental insurance
• Private medical insurance
• Profit sharing
• Referral programme
• Sabbatical
• Sick pay
• Store discount
• Transport links
• Work from home

Work Location: Hybrid remote in Gloucester GL3 4FA