Business Support Administrator

Job summary

An exciting opportunity has arisen within our Dementia Outreach Team, working with colleagues within the Mental Health Acute and Crisis Service, and other multidisciplinary professionals The post holder will provide a confidential and comprehensive administration service to support the Dementia Outreach Team, presenting a professional image at all times.

You will assist in the smooth operation of all general office functions to ensure an efficient and good quality service to patients and contribute to the achievement of efficient service delivery. On occasion there will be an expectation to provide efficient and effective administrative cover for other close-by bases.

At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.

Main duties of the job The role will involve a high level of organisational skills and excellent working knowledge of administrative procedures and IT systems used within the Trust. The post holder could be the first point of contact for the services and therefore requires clear communication and liaison skills.

They will be responsible for managing and prioritising their own workload and will be required to use their own initiative.

To work as a member across the integrated administrative team providing extensive administrative support to the to the team and be responsible for the effective management and efficient working of non-clinical aspects of the Service in accordance with all Trust policies and procedures Be an active and dynamic part of the integrated administrative team.

The post holder will be responsible for supporting the delivery of service objectives for the Service. To seek improvement of administrative policies and procedures, where opportunities exist, within services and across the Cluster, providing co-ordination of activities to support change, working autonomously and using own initiative.

To act on behalf of the patient in enabling the Trust to be efficient and a provider of high-quality care.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, combining the expertise and services of multiple NHS providers to deliver high-quality healthcare across Hampshire and the Isle of Wight.

With a dedicated workforce exceeding 12,000 staff and a footprint that spans more than 200 sites across Hampshire, we offer an extensive range of services, including mental health, learning disabilities, community, and physical health care, reaching diverse communities across urban, rural, and coastal areas.

We are committed to delivering care with compassion, accountability, respect, and excellence, ensuring that our patients and service users are at the heart of everything we do. By working closely with our partners, we're creating a forward-thinking, inclusive organisation that champions staff development, well-being, and collaboration.

Join us and be part of an organisation dedicated to delivering exceptional healthcare; where your skills and ambitions can make a real difference to the communities we serve, now and in the future.

Job description

Job

responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert.

The Trust will seek to resolve this issue wherever possible.

Person Specification

Qualifications

Essential Educated to O Level / GCSE Grades A-C or Level 4, in English or equivalent good standard of general education. Desirable Completion of NVQ 3 in Business Admin or equivalent proven experience at this level. RSA 2-word processing/typing or equivalent proven experience Experience Essential Experience of administrative work.

Previous experience of working in a constantly changing environment without direct supervision. Experience of working in a customer-focussed environment. Previous experience of maintaining record systems and collating information Desirable Previous experience of working within the NHS.

Previous experience of minute taking and servicing meetings. Previous experience of clinical recording systems e.g. Systm One Additional Criteria Essential Demonstrate well developed skills in the use of Windows based packages e.g.

Word, Power Point, Outlook, Teams, Excel. Demonstrate accurate and tidy presentation of work. Ability to input accurately onto patient record systems.

Excellent communication skills across all levels and disciplines both internally and externally, verbal and written.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.