Leadership & Management Trainer

Role: Leadership and Management Trainer

Location: Homebased (UK Mainland only), with regular travel to ArvatoConnect sites to deliver training, coaching and leadership development activities.

• Sites are based in Newcastle, Datchet & Swansea.

Hours: 40 hours per week

Salary: £40k p/a plus, 5% discretionary annual bonus.

Contract: Permanent, Full-time

Future Shapers. Experience Makers.

About the Role

We're looking for an experienced and engaging Leadership & Management Trainer to join our People Team and play a key role in building leadership capability across the organisation. In this role, you'll design, deliver and continuously improve leadership and management development programmes that support both current and aspiring leaders. Working closely with operational stakeholders and subject matter experts, you'll create engaging learning experiences that equip managers with the skills, knowledge and confidence to lead high-performing, customer-focused teams.

You'll also provide coaching and guidance to leaders, support talent and succession initiatives, and help embed effective people management practices across the business. Through your work, you'll contribute to strengthening leadership pipelines, enhancing employee performance, and fostering a culture of continuous learning and development.

Your Impact

As our Leadership & Management Trainer, you'll help shape the capability of leaders across ArvatoConnect. Through high-quality training, coaching and development interventions, you'll equip managers with the skills and confidence to lead high-performing teams, support colleague growth, and deliver exceptional customer outcomes.

You'll play a key role in strengthening our leadership pipeline, embedding effective people management practices, and creating learning experiences that have a measurable impact on individual, team and business performance.

What you'll be doing:

• Designing, developing and delivering engaging leadership and management development programmes for current and aspiring leaders across the business.
• Facilitating a range of learning interventions through classroom, virtual and blended learning formats, adapting your approach to suit different audiences and learning styles.
• Creating practical and interactive learning experiences using workshops, case studies, coaching techniques, simulations and group discussions.
• Partnering with operational leaders, stakeholders and subject matter experts to identify capability gaps and develop targeted development solutions.
• Providing one-to-one and group coaching to managers, helping them build confidence and effectiveness in their leadership approach.
• Supporting the development of future leadership talent through succession planning and leadership development initiatives.
• Creating and maintaining high-quality learning materials, resources and facilitator guides that support consistent and impactful delivery.
• Monitoring and evaluating the effectiveness of learning programmes, using feedback and insights to drive continuous improvement.
• Supporting managers to embed effective people management practices, including performance management, employee development and meaningful one-to-one conversations.
• Keeping up to date with emerging leadership development trends and best practice to ensure programmes remain relevant, engaging and aligned to organisational needs.
• Delivering face-to-face leadership and management training, coaching and development activities across ArvatoConnect locations, with regular travel to support operational teams and leaders.

What You'll Bring:

• Proven experience designing, developing and delivering leadership and management training programmes.
• Strong demonstratable experience facilitating learning in both face-to-face and virtual environments, with the ability to adapt your style to suit different audiences.
• Strong knowledge of leadership development, adult learning principles and effective training methodologies.
• Experience coaching and supporting managers to develop their leadership capability and people management skills.
• Excellent facilitation, presentation and communication skills, with the confidence to engage stakeholders at all levels.
• Strong relationship-building and stakeholder management skills, with the ability to work collaboratively across different teams and functions.
• Experience creating engaging learning materials, resources and development programmes from concept through to delivery.
• The ability to evaluate learning effectiveness and use feedback, insights and data to continuously improve programmes.
• Strong organisational and planning skills, with the ability to manage multiple priorities and projects simultaneously.
• A proactive and solution-focused approach, with a genuine passion for learning, development and continuous improvement.
• Proficiency in Microsoft Office applications. Experience using Learning Management Systems (LMS) would be advantageous.

Minimum Criteria:

✅ Proven experience designing and delivering leadership and management training programmes.

✅ Experience facilitating engaging learning interventions in both virtual and face-to-face environments.

✅ Experience coaching or developing people managers to build leadership capability and improve performance at various organisational levels.

✅ Strong facilitation, presentation and stakeholder management skills, with the ability to influence and engage audiences at all levels.

✅ Experience creating learning content and resources, with a good understanding of adult learning principles and development methodologies.

✅ Willingness and ability to travel regularly to ArvatoConnect sites across the UK to support the delivery of training, coaching and leadership development initiatives.

Benefits Include:

• Discretionary Annual Bonus – recognising and rewarding your individual contribution to the company’s success.
• Flexible Enhanced Family Leave Pay - We offer eligible employees the option to spread their enhanced maternity, adoption, or shared parental leave pay evenly across their leave period. This means you can avoid months without pay at the end of your leave, giving you greater financial stability and peace of mind while you focus on your family.
• Generous Holiday Entitlement – 25 days annual leave plus 8 bank holidays, with the option to purchase an additional 5 days.
• Pension Scheme – 4% employee contribution matched by the company.
• Life Insurance – coverage of 4x your basic salary, offering peace of mind for you and your loved ones.
• 24/7 Health and Wellbeing Support – access to a virtual GP, mental health services, fitness programmes, and more through our WeCare platform.
• Exclusive Discounts and Offers – enjoy savings with leading brands via our MyRewards programme, including retailers such as Apple, John Lewis, and M&S.
• Vodaphone Discount - Receive up to 15% off pay monthly plans for you and up to five friends or family members. Offers include access to the latest handsets and are available to new Vodafone customers or existing customers at the end of their contract.

Diversity & Inclusion Statement:

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.