QAT Analyst

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Do you have the vision to identify growth opportunities and the skills to make them a reality in a dynamic, fast-paced environment?

If so, this role could be for you!

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.

Job description

Part of The Borders and Trade Delivery Group who are responsible for the end-to-end service management and development of over 100 separate services from the generation of Trade Statistics, to the administration of Customs and Excise duties.

As part of the Test Guild, you will provide test support of live services, updates, improvements, and development of both new and existing systems, across multiple platforms and locations.

You will undertake functional and non-functional testing activities to meet Project requirements and support Test Team members.

You will assist in developing Automated Testing and support Continuous Integration/Continuous Delivery across a variety of platforms.

As a test specialist, you will work alongside our business analysts to understand client requirements and define and execute test scenarios, whilst leveraging a bespoke BDD automation test framework.

Person specification

Core responsibilities for a QAT Analyst:

Analyse requirements, user stories and acceptance criteria to design and execute effective manual and automated test scenarios.

Develop, maintain and execute test cases and automated test suites, using appropriate test management, automation and API testing tools.

Work collaboratively within Agile delivery teams to identify quality risks, manage defects and support the delivery of high-quality digital services.

Produce test evidence, progress updates and quality metrics, communicating outcomes clearly to both technical and non-technical stakeholders.

Essential Criteria

• Experience of software testing across the Software Development Lifecycle, including requirements analysis, test design, execution, defect management and quality reporting.
• Experience using a range of test management, automation and defect tracking tools (e.g. Zephyr, Jira, JMeter, Cucumber, SOAP UI, Selenium and Postman).
• Strong experience in automation testing, including the design, development, maintenance and optimisation of automated test suites.
• Experience of applying risk-based testing and test prioritisation techniques within Agile and DevOps delivery environments, supported by the effective use of tools such as Azure DevOps, GitLab, Jira and Confluence, and aligned to CI/CD practices.
• Experience of analysing test results, trends and quality metrics to support informed decision-making, continuous improvement and test maturity initiatives.
• Experience working in an Agile team with a clear delivery focus, providing test evidence, progress updates and communicating effectively with technical and non-technical stakeholders.

Desirable Criteria

• A validated technical background demonstrated through relevant skills, industry experience and/or recognised qualifications (e.g. ISEB, ISTQB, Computer Science or related technical qualifications).
• Experience of using Power BI to create dashboards, reports and visualisations to support quality assurance, testing metrics and management information.
• Knowledge or practical experience of Artificial Intelligence (AI) tools and technologies, including their application within software delivery, test analysis, defect management or reporting.
• Awareness of non-functional testing disciplines, including accessibility, performance, operational acceptance and security testing, ideally within government, regulated or large-scale enterprise environments.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations .

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

This site is:

• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Additional Security Information

Candidates must hold or be able to acquire SC level clearance. The minimum requirement for this is residency in the UK for 5 years preceding the date of application.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes

£10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and relevant experience. Please provide a brief overview of your responsibilities, contributions, and any key achievements in each role. As a guide, we would expect this section to be around 500 words in total.
• A 750-word personal statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and Person Specification outlined in the advert.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, Experience questions will be asked to assess your alignment with the role.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form . Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Sponsorship

We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services .

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitmen