Insurance Administrator

We are Hiring!

We at International Medical Group®, Inc. (IMG®) can only fully realize our mission when talented, passionate people come together to get the job done.

As one of the world's top travel medical insurance companies, IMG® helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad, people traveling frequently between countries, and those who maintain multiple countries of residence find Global Peace of Mind® through our products.

Come help IMG® get to work! We are looking to grow our teams with people who share our energy and enthusiasm for being there with our insured members wherever life takes them.

• Insurance Administrator
• Remote
• Full Time
• Global Travel Services
• Entry Level
• Share
• Travel Claims Administrator
• Remote or Hybrid | 37.5 hours per week
• Monday to Friday
• Salary: £24,800 – £25,000
•  

Are you passionate about delivering exceptional customer service and looking to build a career in international healthcare and insurance? We’re looking for a Policy Services Administrator to join our growing and supportive team.

This is a fantastic opportunity to work in a collaborative, remote-first environment where your development and progression are truly valued.

The Role

As a Travel claims Administrator, you’ll play a key role in delivering outstanding service to our members by supporting them with policy queries, amendments, and requests.

You’ll become an expert in our products, ensuring all changes are handled efficiently and accurately while keeping customers informed every step of the way.

Key Responsibilities

• Manage policy amendments from request through to completion
• Handle inbound customer calls, emails, and other communications
• Process payments securely over the phone
• Maintain accurate records in internal systems
• Work to agreed service levels and minimise abandoned calls
• Support shared mailboxes, responding within 2 business days
• Collaborate with Policy Services and Claims teams
• Assist with group enrolment changes and reporting (full training provided)
• Contribute to wider administrative tasks and team projects

What We’re Looking For

Essential Skills

• Strong customer service skills (phone and written)
• Excellent attention to detail
• Ability to prioritise workload and work independently
• Confident communication skills
• Proficiency in Microsoft Office
• Adaptable, team-focused mindset

Desirable

• Previous call centre experience
• Previous administration experience

What We Offer

• Fully remote working (with hybrid options available)
• Structured training and ongoing development
• A collaborative, inclusive, and supportive team environment
• The opportunity to build a career within international healthcare and insurance
• Bupa dental cover
• Health Shield cash plan (optical, everyday healthcare and more)
• Comprehensive travel insurance
• Royal London pension scheme
• Death in service benefit
• Paid volunteer days
• 22 days annual leave plus 9 bank holidays (increasing to 30 days, pro rata)
• Your birthday off

Apply Now

If you’re looking for a role where you can make a real impact while developing your career in a global organisation, we’d love to hear from you.

 Apply now and become part of something global.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

• Share
• Apply
• Apply for this position
• Required *
• First Name *
• Last Name *
• Email Address *
• Phone *
• Address
• Resume *

We've received your resume. Click here to update it.

• Attach resume
• or
• Paste resume
• Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or
• Paste resume
• Paste your resume here or
• Attach resume file

By submitting my application, I certify that I have read and understand the applicant instructions included with this application and that the answers given by me to the foregoing questions and statements made by me are complete and true to the best of my knowledge and belief.

I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejection of my application or discharge at any time during my employment.

I understand that this application form is intended for use in evaluating my qualifications for employment and that this application is not an offer of employment. I further understand that if hired, my employment will be considered "at-will" and that my employment may be terminated for any reason, with or without cause or notice, at any time by me or the Company and that this application is not intended to constitute a contract of continued employment.

You acknowledge that you have read and agree to the applicant instructions and attestation of this application. *

-- No answer -- Yes

Have you ever been employed or are currently employed by International Medical Group (IMG) or any of its subsidiaries (ALC Health, Global Response)? If yes, please provide your dates of employment with IMG. If no, please respond with N/A. *

If referred by an employee of IMG, please provide the name of the employee that referred you.

Do you have disability which requires any adjustments to enable you to complete the recruiting process? If yes, please explain. If no, please respond with N/A. *

Do you recognise yourself as a member of the British Armed Forces Community? If yes please provide what the nature of your affiliation is. *

• -- No answer -- Service Leaver Veteran Reservist Service Family Member Non-Applicable
• What is your earliest start date? *
• Do you hold the right to work in the United Kingdom? *
• -- No answer -- Yes No
• Please select your county of residence: *

-- No answer -- Aberdeen City Aberdeenshire Angus Antrim and Newtownabbey Ards and North Down Argyll and Bute Armagh City, Banbridge and Craigavon Bedfordshire Belfast Berkshire Blaenau Gwent Bridgend Bristol Buckinghamshire Caerphilly Cambridgeshire Cardiff Carmarthenshire Causeway Coast and Glens Ceredigion Cheshire City of Edinburgh City of London Clackmannanshire Conwy Cornwall Cumbria Denbighshire Derbyshire Derry City and Strabane Devon Dorset Dumfries and Galloway Dundee City Durham East Ayrshire East Dunbartonshire East Lothian East Renfrewshire East Riding of Yorkshire East Sussex Essex Falkirk Fermanagh and Omagh Fife Flintshire Glasgow City Gloucestershire Greater London Greater Manchester Gwynedd Hampshire Herefordshire Hertfordshire Highland Inverclyde Isle of Anglesey Isle of Wight Kent Lancashire Leicestershire Lincolnshire Lisburn and Castlereagh Merseyside Merthyr Tydfil Mid and East Antrim Mid Ulster Midlothian Monmouthshire Moray Neath Port Talbot Newport Newry, Mourne and Down Norfolk North Ayrshire North Lanarkshire North Yorkshire Northamptonshire Northumberland Nottinghamshire Orkney Islands Oxfordshire Pembrokeshire Perth and Kinross Powys Renfrewshire Rhondda Cynon Taf Rutland Scottish Borders Shetland Islands Shropshire Somerset South Ayrshire South Lanarkshire South Yorkshire Staffordshire Stirling Suffolk Surrey Swansea Torfaen Tyne and Wear Vale of Glamorgan Warwickshire West Dunbartonshire West Lothian West Midlands West Sussex West Yorkshire Western Isles Wiltshire Worcestershire Wrexham

How did you learn about this position? *

-- No answer -- IMG Careers Page Employee Referral IN Career Connect / Workforce Development / Other State Unemployment Office Indeed LinkedIn Glassdoor Social Media (FaceBook, Twitter, etc.) College/University Career Page Other

What are your salary expectations for your next position? *

-- No answer -- £24,000 - £25,000 £25,000 - £26,000 £26,000 - £27,000 £27,000 - £28,000 £28,000 - £29,000 £29,000 - £30,000 £30,000 +

Human Check *

Submit Application