ICT Apprentice at NowSkills in Manchester
About the role
Information Communications Technician Apprentice (Level 3)
Our employer-partner is seeking a motivated and customer-focused IT Technician Apprentice to join their growing support team. This is an excellent opportunity to gain hands-on experience supporting both proprietary software solutions and Microsoft-based systems while working towards a recognised apprenticeship qualification.
You'll be joining a busy, fast-paced environment where no two days are the same. Working alongside experienced IT professionals, you'll develop valuable technical, troubleshooting and customer service skills while helping customers resolve a wide range of IT issues.
What You'll Be Doing
As an IT Technician Apprentice, you'll play a key role in supporting customers and ensuring they receive an excellent service experience.
Your responsibilities will include:
- Providing first-line technical support via phone, email and live chat
- Troubleshooting software, hardware and system-related issues
- Managing and updating support tickets through the helpdesk system
- Taking ownership of customer queries and driving issues through to resolution
- Maintaining accurate records of support requests and technical issues
- Assisting users with system navigation, software usage and technical questions
- Escalating more complex issues to senior support engineers where required
- Supporting the installation, configuration and maintenance of hardware and software
- Liaising with third-party providers when specialist support is needed
- Delivering excellent customer service and ensuring customers are kept informed throughout the support process
- Contributing to internal knowledge bases and support documentation
About You
This role is perfect for a school or college leaver looking to start a career in IT.
We're looking for someone who has:
- A genuine interest in technology and IT
- Excellent communication and customer service skills
- A friendly and professional telephone manner
- Strong problem-solving abilities
- Good organisational and time-management skills
- The ability to remain calm under pressure
- A willingness to learn and develop technical skills
- A proactive and positive attitude
Desired Skills & Experience
While full training will be provided, the following would be beneficial:
- Knowledge of Microsoft Windows operating systems
- Basic understanding of PC hardware and device configuration
- Familiarity with Microsoft Office applications
- An interest in software, troubleshooting and technical support
- GCSE Maths and English (Grade 4/C or above preferred)
What You'll Gain
- A nationally recognised IT apprenticeship qualification
- Real-world experience within a professional technical support environment
- Training on industry-standard systems and technologies
- Mentoring and support from experienced IT professionals
- Valuable customer service and technical troubleshooting skills
- Excellent progression opportunities within the IT industry
Why Apply?
This is an exciting opportunity to gain practical experience, develop highly sought-after technical skills and build a strong foundation for a successful career in IT. You'll be trusted with real responsibilities from day one and supported throughout your development journey.
If you're enthusiastic about technology and ready to start your IT career, we'd love to hear from you. Apply today!
Pay: £8.00 per hour
Work Location: In person
