Technical Service Trainee - FTC 6 months (North East)

• Job Title: Technical Service Trainee
• Location: Field-based role covering customer sites across North East (Newcastle)
• Job Length: 6 months Fix-term contract
• Working Hours: Full time, Monday to Friday

Competitive Salary with extensive benefits:

• Monthly product allowance – alcoholic & non-alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday (inc bank holidays)
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

About the role:

As a Carlsberg Britvic Technical Service Trainee, you’ll be a brand ambassador by delivering a simply brilliant first impression to our customers.

Preparation and presentation are key to delivering a perfect visit that meets and exceeds our customer’s expectations.

You’ll use your skills to support the installation of our soft drinks equipment in a variety of business premises across the UK, working with an experienced Technical Service Representative.

Role Responsibilities:

Support Technical Service Representatives with the installation of soft drinks dispense equipment across a variety of customer locations.

Deliver high-quality technical service and ensure installations are completed to the required standards.

Provide an excellent customer experience and create a positive first impression.

Educate customers on equipment use, food hygiene responsibilities and basic fault diagnosis.

Help maximise equipment uptime and minimise service calls following installation.

Build positive relationships with customers and provide a professional and helpful service.

Work independently and manage day-to-day activities effectively.

Ensure all work is completed safely and to the required quality standards.

Experience and Key Attributes:

A customer-focused approach with a genuine interest in helping people.

Good practical, hands-on skills and confidence working with equipment.

Strong communication and relationship-building skills.

Ability to work independently and use your own initiative.

Flexible and adaptable approach to work.

An interest or background in DIY, maintenance or other practical/technical work would be advantageous.

Previous technical experience is not essential, as comprehensive training and ongoing support will be provided.

Our commitment to diversity equity & inclusion

We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.

We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.