Tenancy Management Apprentice at Knights Recruitment Solutions in Taunton
About the role
A Tenancy Management Apprentice supports the day-to-day management of tenant relationships, property maintenance and housing administration. Alongside the role, you will work towards the Housing & Property Management Level 3 apprenticeship, allowing you to develop practical experience while gaining an industry-recognised qualification. You will support with tenant enquiries, property-related administration, compliance requirements and the coordination of maintenance, while developing the knowledge and skills needed for a career in housing and property management.
Duties
- Supporting the day-to-day management of residential tenancies
- Responding to tenant and landlord enquiries
- Coordinating property maintenance and repairs
- Liaising with contractors and arranging access to properties
- Keeping property and tenancy records accurate and up to date
- Supporting with tenancy renewals, inspections and general administration
- Assisting with compliance checks and required documentation
- Helping to resolve day-to-day tenancy issues in a professional manner
- Providing a high level of customer service to tenants and landlords
- Working closely with the wider property management team
- Completing the Housing & Property Management Level 3 apprenticeship alongside the role
- Proficiency with Yardi or similar property management software is highly desirable
- Previous office experience or administrative background that demonstrates strong organizational skills
- Excellent data entry skills with high accuracy and attention to detail
- Strong communication skills, including professional phone etiquette and active listening abilities
- Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining professionalism
- Willingness to learn about tenancy laws, housing regulations, and customer service best practices
- A proactive attitude towards upselling opportunities that enhance tenant satisfaction and business growth
Requirements, Education and Experience
Requirements:
- Strong communication and interpersonal skills
- Good organisation and time management
- Good attention to detail
- Confident using computers and digital systems
- Reliable, proactive and professional
- Willing to learn and develop within the role
- Able to work independently and as part of a team
- Genuine interest in building a career in property management
- Full UK driving licence and access to a vehicle, preferred for property visits
- Must be able to commute up to 10 miles to the workplace.
You will complete the Housing & Property Management Level 3 apprenticeship, which typically runs for 15 to 18 months. Throughout the programme, you will receive one-to-one support from a dedicated tutor while working towards an industry-recognised Level 3 qualification in Housing & Property Management.
Education & Experience:
- No previous property experience required
- Willing to work towards the Housing & Property Management Level 3 qualification
Person Specification
- Confident communicating with landlords, tenants, contractors and colleagues
- Well organised and able to manage different tasks effectively
- Comfortable using computers and digital systems
- Reliable, proactive and professional
- Able to demonstrate good attention to detail
- Willing to learn and develop new skills
- Comfortable working independently as well as part of a team
- Interested in building a long-term career within property management
- Able to travel to properties when required
Benefits and Compensations
- Salary - £18,000-£20,000 Plus Commission
- Gain an industry-recognised Housing & Property Management Level 3 qualification while developing practical experience in the role.
Why Work with Our Client?
Our client is a growing independent estate and lettings business offering hands-on experience in residential property management. You will work alongside an experienced team, develop practical industry skills and gain a Housing & Property Management Level 3 qualification, with the opportunity to build a long-term career in property management
Pay: £18,000.00-£20,000.00 per year
Work Location: In person
