Digital Trainer

Job summary

From healthcare to artificial intelligence, energy to national security, we provide legal advice to government departments on nation-changing subjects.

At Government Legal Department we have a vital, single-minded purpose: to help the Government govern well within the rule of law. This is complemented by our exciting vision to be an outstanding legal organisation, committed to the highest standards of service and professionalism and a brilliant place to work where we can all thrive and fulfill our potential.

Our work touches almost every aspect of public life. We are the largest provider of legal services across government, working on high profile matters.

Our respected professionals are involved in everything from regulation and litigation to advice on drafting legislation. They provide expertise to the full range of government departments. We are at the heart of delivering the government’s priorities and our success depends on our people.

GLD is a non-ministerial government department headed by the Treasury Solicitor, our Permanent Secretary, and employs nearly 4000 people, including nearly 3000 legal professionals. We have offices nationwide, in Bristol, Leeds, inner and outer London and Manchester. Our lawyers can also be located within other departments and overseas.

GLD also depends on a range of cross-functional professionals to provide our corporate services. There are nearly 1000 colleagues playing an essential part in helping GLD to achieve its purpose and truly deliver much more than law.

This is an exciting time to join GLD, with cutting edge legal work on global issues and a transformation agenda which is ensuring the Department exemplifies the Modern Civil Service .

To find out more about what we do you can view our introductory film . On our website y ou can hear from team members, find out how to apply and learn about the benefits of working for GLD. You can also read more about the future vision for GLD in our GLD Strategy 2024 – 2027 .

Job description

About the Digital, Data & Cyber Team

The Digital, Data and Cyber Team is transforming the way GLD works through modern technology, data and digital services.

We are building a modern digital workplace that empowers our people, strengthens collaboration and enables the organisation to operate efficiently, securely and sustainably.

Through agile delivery and user-centred approaches, we design and deliver products and services in partnership with the people who use them, ensuring solutions meet real needs and deliver lasting value.

As part of the wider Government Digital and Data profession , we play a key role in transforming how government operates, enabling better outcomes for colleagues, stakeholders and the public we serve.

The Role

This is an exciting and continually evolving role that offers a wide range of learning and development opportunities. You'll join a friendly and supportive team within the Digital, Data and Cyber Directorate, helping colleagues across the Government Legal Department make the most of digital tools, systems and technologies.

As a Digital Trainer, you will play an important role in developing and delivering engaging learning solutions, working closely with colleagues across the business to continuously improve training and learning resources that build digital confidence and capability.

Key Responsibilities:

• Deliver engaging training sessions to colleagues across GLD, both virtually and in person.
• Support the adoption of new systems, technologies and digital initiatives by providing effective training and change support. For example, supporting the rollout and adoption of GLD's new Case Management System.
• Work closely with the Digital Training Operations Manager to ensure the training curriculum remains accurate, relevant and fit for purpose.
• Support the administration of the training function, including responding to training requests, scheduling events, updating the intranet, managing course bookings and maintaining attendance records.
• Maintain and develop knowledge of digital technologies, particularly Microsoft 365, and proactively support colleagues through system updates, enhancements and new ways of working.
• Build and maintain strong customer relationships, using feedback and training data to continually evaluate and improve the quality and effectiveness of learning solutions
• Assist with testing and evaluating new technologies and digital services to understand user impact and identify learning requirements.
• Assist in the creation and maintenance of our multimedia learning offering. This will involve using tools such as Camtasia for video creation
• Work collaboratively with stakeholders across the organisation to understand learning needs and recommend suitable learning solutions.
• Design, develop and maintain a range of learning materials, guidance and support resources to meet evolving business requirements.

Person specification

Behaviours

Below are details of the Success Profiles that make up this role. Demonstrating all the behaviours listed below is essential at either application or interview. You can read more about Success Profiles and how they are used as an assessment method before completing your application .

We'll assess you against these behaviours during the selection process:

• Changing and improving
• Developing self and others

Key Skills & E xperience

Essential – must be demonstrated at application and interview

• Delivering training in both virtual and face-to-face environments.
• Creating learning and support materials for a range of audiences.
• Using digital tools to manage work and support colleagues effectively.
• Working with stakeholders across a range of grades and professions.
• Evaluating feedback and using insight to improve training, guidance or learning resources.

Desirable

Desirable criteria will be used when there is a need to distinguish between candidates who are closely tied or the same after the initial consideration of essential criteria, at sift and interview.

• Creating instructional video content and written guidance.
• Delivering training on digital technologies such as Microsoft 365, Teams, SharePoint or similar business systems.

Technical Professional Skills

Essential – must be demonstrated at application and interview

• Good knowledge of cloud-based storage and collaboration platforms, such as SharePoint, OneDrive or equivalent systems.
• Ability to use a range of digital tools to support training delivery, learning design and collaboration.
• Good working knowledge of Microsoft 365 applications and services.

Desirable

Desirable criteria will be used when there is a need to distinguish between candidates who are closely tied or the same after the initial consideration of essential criteria, at sift and interview.

• Able to use content creation tools such as Camtasia or similar multimedia software for video creation.
• A good understanding of eLearning authoring tools like Articulate 360 or Adobe Captivate or similar software.
• Knowledge of case management systems.

Security Clearance Level

All GLD employees must hold BPSS. If successful for this post you must hold or be willing to obtain SC level clearance for this role. You can start this position while obtaining this clearance level, however continued appointment will be conditional upon obtaining the required security clearance. More information can be found about the vetting and clearance levels before completing your application.

Sponsorship and Visas

Visa sponsorship will not be given to candidates except where they are existing civil servants employed by GLD, who meet the HO/UKVI requirements for sponsorship. If you are an existing civil servant employed by GLD who requires sponsorship, you should confirm your eligibility for sponsorship for this role prior to application. Individuals should seek Home Office guidance on how new positions with the organisation impact on changes to sponsorship eligibility.

Candidates with Limited Leave to Remain can apply but must have at least 12 months remaining on an existing visa which allows them to work for GLD when employment commences. Candidates must ensure that their current visa dates cover the entire period of employment or that they are eligible for non-sponsored immigration routes, to allow their employment with GLD to continue for the duration of this role. It is your responsibility to ensure that you have the right to work in the UK and hold an appropriate visa or are on an alternative route that covers the entire period of your employment. Please note, GLD will not be able to provide sponsorship for this role when your current visa arrangements expire and you will not be able to continue in your employment with GLD via sponsorship. Please allow three months for the onboarding process from the point of offer.

Candidates with Indefinite Leave to Remain can apply.

You will be asked to confirm your immigration status and visa type as part of the application process. If you do not meet the above requirements your application will be sifted out of the process, and you will be rejected for the role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Developing Self and Others

Technical skills

We'll assess you against these technical skills during the selection process:

• Technical Professional Skills

Benefits

Alongside your salary of £34,647, Government Legal Department contributes

£10,037 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Benefits of working for the Civil Service

Whatever your role, we take your career and development seriously, and want to enable you to build a really successful career with the Department and wider Civil Service. It is crucial that our employees have the right skills to develop their careers and meet the challenges ahead, and you’ll benefit from regular performance and development reviews to ensure this development is ongoing. As a Civil Service employee, you’ll be entitled to a large range of benefits.

Learning and Development at GLD

GLD has a comprehensive learning and development offer for all employees.

We offer a programme of in-person/hybrid and virtual sessions providing learning on profession-specific, soft skills, technical skills, and different topics. We also support colleagues through a range of different professional qualifications.

Cross-Functional Professionals

Alongside this we support all Professions with building their careers and capability aligning with the wider Civil Service offerings for each Profession.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Experience and Technical skills.

To apply for this post you will need to complete the online application on Civil Service Jobs , searching the reference below . The deadline for this application is T