Head of Commercial Process Transformation

Job summary

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HMRC are going through a massive transformation programme, embracing new technology and placing the customer at the heart of everything we do. As part of that wider transformation, all core services are being challenged to improve better service at a lower cost.

Building on the above, this is an exciting time for HMRC Commercial. We have just completed the discovery element of our Core Services Review Transformation Programme, and this led to a series of recommendations to improve the service Commercial provides to its customers, strengthen risk control, enhance service delivery, and increase value.

HMRC has around 400 FTE working within the end-to-end Commercial function, although not all are within the Commercial Directorate which can lead to fragmented delivery with inconsistent cross-functional issues in ownership, risk, capability and data, limiting efficiency and effectiveness. This role will be looking at the overall Commercial function and so experience of end – to – end Commercial outcomes is essential.

• The discovery work led to 7 specific areas of improvement
• Commercial Process Standardisation & Simplification (IRQ)
• Central Commercial Enablement Team
• Simplification & Targeted Automations
• Third-Party Risk Maturity Team
• Prime & Subcontractor Assurance Framework
• Business Continuity & Operational Resilience
• Capability & Training Pathways

This new role combines both subject matter expertise and delivery and will be fundamental to the implementation of the recommendations, deliver and maintain an enhanced Commercial service. The role will sit within Commercial Operations and is an exciting opportunity to be “hands on” and really drive service transformation. This role will build on your experience of previously delivering Commercial transformation and delivering innovative solutions around technology.

Your expertise and experience will be needed to engage with all parts of HMRC and a key element will be building relationships with non – commercial colleagues and bringing them along on the journey.

Job description

You will be a subject matter expert within the Commercial profession but also have a track record of delivering transformation programmes within the Commercial environment.

This is a senior leadership role with full ownership of a multi-faceted Third Party Risk Management/Integrated Risk Questionnaire (TPRM/IRQ) implementation across HMRC. There is no direct line management responsibility, however you will be responsible for the delivery of the transformation in partnership with our chosen delivery partners so credibility and experience in having delivered transformation within Commercial functions is a necessity to establish the credibility and gravitas needed. The role has significant influence across multiple directorates, platforms, and senior stakeholders with HMRC who currently receive the Commercial services.

Person specification

As part of the Commercial transformation, the 7 recommendations focus around 3 key areas:

• You will lead the implementation of an Inherent Risk Questionnaire [IRQ] to establish a consistent baseline of third-party risk. You will also be accountable for the implementation and maturity of TPRM processes, ensuring alignment to HMRC policy and regulatory requirements.
• A core part of the role is orchestrating multiple platforms and tools to deliver a joined-up TPRM operating model. You will drive the simplification of complex, fragmented processes and reduce end-to-end cycle times to improve assurance, efficiency, and the experience for our business areas.
• Delivering a more joined – up commercial service with simplified front door entry, easier artifacts to follow and eliminate duplication/hand off across the end to end customer journey

You will operate at pace, using data and evidence to make decisions and demonstrate impact to stakeholders, and critically have the skills and gravitas to take non-commercial colleagues with us on this service transformation.

Essential Criteria

• Experience of Commercial Third Party Risk Management/IRQ transformation leading to better business outcomes
• Experience of building new gateways/front doors into the Commercial function across large scale organisations
• Experience of commercial transformation within a large organisation from design through to implementation including strong experience of improving Commercial operating models, processes or services to deliver better outcomes for customers and stakeholders.
• Experience on how AI can be used in a Commercial environment to improve efficiency and outcomes
• The ability to build credibility via strong leadership with and influence senior stakeholders across multiple business areas.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations .

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Telford Plaza, Telford - moving to Parkside Court, Telford
• Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Changing and Improving
• Leadership

Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes

£20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history, qualifications and previous experiences. Your CV should be for your most recent 3 roles and no more than 250 words per role.
• A 750-word personal statement. Your personal statement should show how you meet the essential criteria.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed on Experience and Behaviours. You will also be asked to deliver a presentation of no more than 10 minutes on how you have transformed a commercial function. This should show:

• Scale and size
• Problems/issues with the previous model
• How you worked through the transformational journey
• Benefits/Outcomes
• Lessons learned

Interviews will take place via video link.

Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form . Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

Sponsorship

We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services .

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