Neighbourhood Officer

• Neighbourhood Officer
• Location: Agile - Llandudno Junction office / Home / Patch based working
• Hours: 35 hours per week
• Salary: £34,698 per annum
• Contract: Permanent

About the role

We’re seeking a motivated individual who is prepared to work on various aspects across housing management functions, including support alongside enforcement to address anti-social behaviour, complete scheme inspections and gas access visits, deal with matters relating to occupation contracts.

What you’ll be doing

• Providing a housing management service to a neighbourhood patch
• Addressing reports of anti-social behaviour
• Working collaboratively to develop services that support the needs of residents
• Providing housing advice and support
• Ensuing health and safety compliance
• Completing welcome visits for new residents
• Ensuring a high level of service for residents

About you

You’ll have experience of general housing management, and of providing engagement activities for service users.

You’ll need:

• A positive “can‑do” attitude
• Attention to detail
• The ability to work to deadlines
• To be able to work on your own initiative
• A full UK driving licence
• Willingness to complete a Basic DBS check

Why work with North Wales Housing?

• Make a positive impact in local communities across North Wales
• Enjoy steady, practical work where your efforts are clearly valued
• Be part of a supportive, friendly Services team
• Work for an organisation recognised with Investors in People Gold and Best Companies – Very Good to Work For
• Employee benefits include:

o Minimum of 25 days annual leave plus bank holidays (pro rata)

o Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.

• o Blue Light Card discounts
• o Further studies support and career development opportunities
• o Employee health assistance, Annual Leave purchase and Cycle to Work schemes
• o Enhanced maternity and paternity pay
• o Generous contributory pension scheme
• Our values

We work as One Team , build Trust , stay Open , and continue to Learn — always putting our residents and communities first.

At North Wales Housing, we’re committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know — we’re here to help you to be at your best.

How to apply

All applications for the Neighbourhood Officer role are to be submitted online, and strictly no agency calls or agency CV submissions.

Job Applicant Privacy Notice

We value your privacy and are committed to protecting your personal data during the recruitment process. The information you provide will be used solely for assessing your application and, if successful, for onboarding purposes. Your data will be handled securely and in accordance with applicable data protection laws.

For full details on how we collect, use, and store your information, please read our complete Job Applicant Privacy Notice

Pay: £34,698.00 per year

Work Location: Hybrid remote in Llandudno Junction