Primary Care Operations Director

Job summary

The Primary Care Operations Director Integrated Neighbourhood Teams (INTs) provides senior programme leadership and operational oversight for the integration of primary care within Southwarks Integrated Neighbourhood Team model.

The post holder will support the strategic delivery of the INT programme from a primary care perspective by enabling and coordinating the contribution of primary care across Southwarks neighbourhood delivery structures, ensuring that general practice is effectively integrated within neighbourhood models of care and that delivery is sustainable for primary care.

Working closely with the Integrator Delivery Board, Neighbourhood and Cohort Clinical Leadership, the INT Programme Director and wider system partners, the role operates at borough level to support the primary care workforce, infrastructure and operational delivery models alignment with the objectives of the Integrated Neighbourhood Team programme.

Operating at the interface between borough-level programme governance and neighbourhood-level implementation, the post holder will provide programme leadership for the operational coordination and enabling of primary care contributions across neighbourhood teams, helping to ensure that integrated delivery models are practical, sustainable and responsive to local population need.

Main duties of the job

Key Responsibilities

Supporting Strategic Delivery Support the delivery of the Integrated Neighbourhood Team programme from a primary care perspective, ensuring alignment between neighbourhood delivery models and the operational realities of general practice.

Provide operational and programme insight to support strategic decision making within programme governance structures. Support the Integrator Delivery Board and programme leadership by ensuring that primary care perspectives are reflected in programme implementation and delivery planning. Establish clear operating model for INTs.

Defining roles, responsibilities and interfaces between organisations and within Multi-disciplinary Teams (MDT) to ensure a coherent approach and remove cross-system barriers. Establish governance and escalation aligned to the integrator PMO structure.

Review practice Memorandum of Understanding (MoU) return and payment tracker and escalate any delay in releasing payments. Maintain senior oversight of service model decisions, external requests, GSTT OD programme learning and cohort spread readiness through the decision log and reporting rhythm.

Team ways of working and INT identity established, ensuring shared understanding of MLTC, CYP and Frailty models across the core team.

About us

Southwark is implementing Integrated Neighbourhood Teams (INTs) as a core element of its place-based strategy to improve population health outcomes, tackle health inequalities and deliver more coordinated, proactive and preventative care.

Integrated Neighbourhood Teams bring together general practice, community health services, local authority partners and voluntary sector organisations to deliver neighbourhood-based services that respond more effectively to the needs of local populations. Primary care is fundamental to the success of this model.

General practice holds the most comprehensive understanding of local populations and remains the principal access point to the health system. Ensuring that neighbourhood delivery models are designed in a way that is sustainable for primary care is therefore critical to the success of the programme.

The Primary Care Operations Director role has been established to support the operational integration of primary care within Southwarks neighbourhood delivery structures and to ensure that system transformation is grounded in the operational realities of general practice.

The role will play an important role in the Southwark INT Programme team, supporting the evolution of the INT programme from mobilisation to mature delivery, helping to ensure that neighbourhood models are operationally viable, integrated and capable of delivering improved outcomes for Southwark residents.

Job description

Job

responsibilities

Please refer to the job description document. This job description outlines the key responsibilities of the role and may be reviewed periodically to reflect changes in programme priorities or organisational requirements.

Person Specification

Qualifications

Essential Refer to your

Person Specification

Experience Essential - Significant senior operational leadership experience within primary care or integrated care delivery - Experience supporting complex system transformation programmes - Proven ability to work across organisational boundaries within health and care systems - Strong understanding of the strategic and operational context of general practice and Primary Care Networks - Strong knowledge of Southwarks health and care system and partnership structures - Excellent partnership working and communication skills - Strong programme management and reporting experience Desirable - Experience developing neighbourhood-based models of care - Experience working with PCN infrastructure - Experience working within Integrated Care Systems or place-based partnerships Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.