Cross Systems Manager

About the job

• Benefits
• Things you need to know
• Apply and further information

Location

Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham (Chadderton), Birmingham(Garretts Green) or Uxbridge.

You can be based at any of the above locations, however if your chosen location is Yeading/Uxbridge please note:

This role is advertised as being based in Uxbridge; however, the contractual base will be Yeading.

While estate works are being carried out at the Yeading site, all roles will be temporarily located in Uxbridge. Successful applicants will therefore begin their employment at the Uxbridge location.

Please be aware that all employees will be required to work from the Yeading site once it reopens in 2028.

About the job

Job summary

The role holder is responsible for effective performance and continuous development of a number of DVSA’s major business systems, including the Driving Test Control System, Driver CPC Recording and Evidencing Systems and core areas of the Testing and Registration System.

The role holder manages, develops and leads the DTCS and CPC Systems team in conjunction with the Business Systems manager, matrix manages the associate the DTCS and CPC systems manager [both HEO] and across the Business Systems team to ensure all individuals develop the skills required to support all operational systems. They will also support services delivered via our online practical test booking portals.

The systems supported by the Business Systems team are being replaced by our Driver Services Platform (DSP) project and so roles within the team will be impacted as DSP starts to deliver those replacement systems.

Does this sounds like you? If so, we’d love to hear from you!

Please note ** The systems supported by the Business Systems team are being replaced by our Driver Services Platform (DSP) project and so roles within the team will be impacted as DSP starts to deliver those replacement systems **

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday.
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers

Job description

Your responsibilities will include, but aren’t limited to:

• Alongside the Business Systems Managers, manage the business systems to ensure that they provide our stakeholders and customers with the required services. Ensure they perform to the best possible level in liaison with ICT and external IT suppliers.
• Monitor system performance and use to identify any issues and define and implement solutions, attend the SRM.
• Ensure performance data/information is updated internally and at Gov.UK.
• Act as the system owner within formal project governance for a level of major and minor developments to these systems.
• Work with Digital and Data, Policy, Operations and Service and other Product Managers within an Agile framework to deliver changes where frontend systems meet user needs and support the GDS service manual.
• Responsible for test strategy for business systems. Ensure different types of testing are employed as appropriate (from external users out to performance and/or pen tests).
• Act as the team’s point of contact, when the Head of Business Systems is not available, to provide and ensure that contributions (directly provided or gained from other team members) to briefings, comms, FoIs etc. are provided to time.
• Support the management, develop of staff to ensure they are trained with the skills required.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

Required experience:

To be successful in this role you will need to have the following experience:

• Experience of managing integrated systems providing critical business services
• Experience of implementing developments to system functionality and managing change for users
• Experience of engagement with senior stakeholders
• Management of risk based testing of transactional websites including accessibility & usability, plus the ability to define test strategies
• Development of requirements for ICT systems including internet services
• An understanding of how product and service management work together
• Good working knowledge of the driver & ride practical test systems/service

All staff, including fixed term appointees, who have successfully completed their probation period are eligible to apply.  

In alignment with internal Civil Service Wide opportunities, staff will not be eligible to apply if they have a current formal written warning for performance, conduct or attendance.  This will include individuals who are in a ‘sustained period’ following an attendance warning.  Staff who receive a formal warning subsequent to their application will also be withdrawn from the process. 

Additional Information

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

Regular travel to other offices (Newcastle or Nottingham) will be required especially during initial training, which may involve overnight stays.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Managing a Quality Service
• Working Together

Benefits

Alongside your salary of £44,241, Driver and Vehicle Standards Agency contributes

£12,816 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

Find out more about the benefits of working at DfT and its agencies (opens in a new window).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience – you will be asked to provide a CV (unlimited wordcount) and personal statement (750-word count). Please structure your personal statement so that it cover the required experience:

• Your working knowledge of the driver & ride practical test systems/services.
• Experience of managing integrated systems providing critical business services and managing change for users.
• Development of new requirements for systems including internet services.

Further details around what this will entail are listed on the application form.

Should a large number of applications be received, an initial sift may be conducted using the lead Success Profile element (Experience) - Your working knowledge of the driver & ride practical test systems/services.

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

The sift will take place week commencing 21st September 2026

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

• Behaviours – (list Behaviours here) • Changing & Improving
• Managing a Quality Service
• Working Together
• Experience – (list Experience criteria here) • Experience of managing integrated systems providing critical business services

The interviews will take place week commencing 28th September.

This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window) .

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further information on the selection process

Feedback on your application can only be provided if you attend an interview or assessment.

We will also hold a 12 reserve list for this role, which may lead to potential opportunities beyond the role you applied for.

Should we receive a large number of applications, we may invite a shortlist of the highest performing candidates to interview.  Th