Application Analyst

Job summary

This is an exciting opportunity to join a highly innovative ICT department that is seen as a core enabler for change within the organisation. Birmingham Women's and Children's NHS Foundation Trusts ICT department manages and provides support for approximately 4400 client devices and over 5000 users across 2 hospitals in Birmingham.

We are currently recruiting for the position of a Band 4 Application Analyst. The postholder will be supporting a broad range of system administration activities, database maintenance, system testing, problem analysis and resolution, training and user support for the suite of ICT Clinical Systems.

The postholder will ensure that all information, irrespective of media, is processed and used in accordance with policies and procedures. Main duties of the job The postholder will be responsible for providing frontline support on the Clinical System Helpdesk.

The ICT Application Analysts will each have a responsibility for specific Specialist Clinical System in addition to providing cover for each other's specialist systems and other general system support. Each Application Specialist will be supported to provide Subject Matter Expert (SME) knowledge to their 'primary systems'.

The Clinical System team must adhere to standard protocols and procedures in order to appropriately support staff and escalate accordingly. Staff are required to provide expert support and also general user support /training for colleagues outside the ICT Department.

The role will support building strong, effective, collaborative partnerships between internal and external users and suppliers to ensure effective ICT system integration and delivery to realise the required business benefits.

The postholder will be working in an environment that requires a high degree of accuracy and attention to detail, pressure with time constraints to turn around and process complex information and dealing with a diverse client base.

The postholder will apply their analytical skills and judgement when responding to issues and problems with Clinical Systems to rapidly re-plan and prioritise their work, and/or the work of others, in response to the emerging issue to ensure rapid and accurate resolution.

About us

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families.

Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care. Our Trust is committed to creating the best place to work.

We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Job description

Job

responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Person Specification

Qualifications

Essential Good standard of Secondary Education including GCSE or equivalent in English, Mathematics and a Science subject. Educated to A level, equivalent, or extensive experience supporting clinical information systems in a healthcare environment. Evidence of continuous development.

Desirable Professional IT qualifications. PRINCE2 Foundation or ITIL V3.0 Foundation A sound knowledge of the ITIL Processes with emphasis on Incident, Problem and Change Management. Knowledge and Nature of Experience Essential Proven ability in learning new and complex computer systems.

Competent computer user with good keyboard skills. Able to concentrate for extended periods on detailed VDU and other work Willing to work out of hours. Ability to travel between sites and visit clinical departments Experience supporting end user of multiple information systems Experience administering an information system.

Experience of participating in business change projects. Experience in analysing user workflows in the context of information systems. Experience in analysing complex data and producing reports.

Knowledge of Electronic Patient Record solutions. Proficient in use of Microsoft Windows and Microsoft Office applications. Experience administering multiple information systems.

Experience supporting information systems in a health care environment. Analytical and Judgement Skills Essential Experience of participating in systems implementation. Understanding of the principles of project management.

Experience working in a healthcare environment. Experience in delivery of systems training. Aptitude for investigating, analysing and solving complex problems Professional/Managerial/Specialist Knowledge Essential Self-motivated and highly organized.

Ability to act on own initiative and take and implement decisions to resolve problems. Ability to manage own workload and assess, prioritise, and organise work under pressure to manage conflicting deadlines and to manage the workload of others as required. Proven ability in learning new and complex computer systems.

Competent computer user with good keyboard skills Ability to support staff on the Helpdesk as necessary in the delivery of systems suppor Ability to support Learning Difficulty Students, Apprentices and Work Experience Students.

Personal Skills/Abilities and Attributes Essential Demonstrate alignment with the values and beliefs of the Trust Demonstrate an understanding of the practices of equality and inclusion in the delivery of this role Team working Punctual and flexible across hours of work when required Confident and enthusiastic.

Able to work on own initiative. Customer-focused. Shows attention to detail.

Demonstrate an understanding of the practices of equality and inclusion in the delivery of this role Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .