Receptionist/Administrator

Job summary

As the first point of contact for our patients, you will play a vital role in ensuring they receive a welcoming and efficient service. Youll be responsible for managing incoming queries, booking appointments, handling administrative tasks and supporting the clinical team with day-to-day operations. Main duties of the job

Key Responsibilities

Provide a courteous and effective reception service to patients and visitors Answer telephone calls efficiently and direct patients to the appropriate services Manage appointment bookings, including use of triage tools and hub referrals Process patient information accurately using clinical systems Respond to E-consults and email queries in a timely and professional manner Maintain effective communication within the practice team and with external healthcare partners Support other administrative duties as needed, including filing, scanning, and managing shared mailboxes

About us

About Our Practice We are a friendly, patient-focused NHS GP practice committed to delivering high-quality, compassionate care to our local community. Our team works together to provide safe, effective healthcare in a supportive and collaborative environment where every member of staff is valued.

Our Team Our multidisciplinary team includes GPs, Practice Nurses, Healthcare Assistants, Clinical Pharmacists, First Contact Practitioners, Care Coordinators, Reception and Administration teams, and Practice Management.

We believe everyone has an important role to play in delivering excellent patient care, and we encourage teamwork, open communication, and shared learning across all roles. Our Culture We pride ourselves on creating a welcoming, respectful workplace where colleagues support one another.

We foster a positive atmosphere built on kindness, professionalism, and continuous improvement, encouraging staff to develop their skills while maintaining a healthy work-life balance.

Job description

Job

responsibilities

What Were Looking For Excellent communication skills verbal and written Strong organisational skills and attention to detail a must.

Ability to multitask, work under pressure and prioritise workload Confident using IT systems (previous EMIS experience is an advantage) Friendly, positive and team-oriented attitude Commitment to maintaining confidentiality and professionalism Flexibility to cover annual leave and absences as required Available for shifts between the hours of 8am and 6pm

Person Specification

Experience Essential Previous experience in a GP practice or healthcare environment or within a fast paced customer services environment Familiarity with NHS procedures and patient confidentiality standards Good standard of English both written and spoken is essential Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.