Business Analyst

Description

Are you an experienced Business Analyst who enjoys turning complex processes into simple, efficient ways of working? We’re looking for a Business Analyst to join our IT Department, working closely with legal and support teams across the firm to design, develop and maintain effective business processes.

In this role, you’ll partner with colleagues in areas such as Personal Injury, Employment Rights, Finance and HR to understand how they work today, identify opportunities to improve client experience and reduce cost, and help translate those needs into practical, well‑designed solutions. You’ll play a key part in ensuring our systems and processes support a modern, data‑driven law firm.

This is an excellent opportunity for someone with solid business analysis experience who wants to work on meaningful projects that directly impact how we deliver services to our clients and colleagues.

More about the role...

As a Business Analyst in our IT Department, you will work closely with stakeholders to understand business needs, identify opportunities for improvement and define clear, prioritised requirements. You will facilitate workshops and meetings, analyse and document current and future business processes using recognised standards and modelling techniques, and identify practical solutions that improve efficiency, reduce cost and enhance the client experience.

You will work closely with delivery teams and external suppliers to ensure solutions meet agreed requirements, maintaining traceability throughout the delivery process and managing changes where required. You will also plan and support system and user acceptance testing, preparing test scenarios, coordinating business involvement and recording outcomes.

A key part of your role will be supporting the implementation of business and technology change, including stakeholder communication, process documentation, training needs and transition into business use. You will build effective relationships across legal, finance and support services, keeping the Business Analysis and Process Manager informed of progress, risks, issues and decisions, while maintaining accurate records in line with the firm’s change management and governance processes.

More about you...

You’ll thrive in this role if you have strong business analysis skills and experience of modelling business processes, together with good knowledge of Microsoft Office applications. You should be proficient in LUCID and other process‑modelling tools and comfortable using recognised process‑modelling techniques. Experience of documenting test plans and performing software testing is important, as is a customer‑focused mindset with effective listening and interpersonal skills.

You’ll also bring strong written and verbal communication skills, with the ability to explain technical or process detail clearly to different audiences, along with a proactive approach and the ability to work calmly in a pressured environment. It would also be great (though not essential) if you have a basic knowledge of SQL to support interrogation of data during testing and problem analysis, and an understanding of the case lifecycle for personal injury and employment rights claims.

You will have a minimum of 3 years’ experience working as a Business Analyst in a commercial environment.

Benefits

You’ll have access to our comprehensive benefits package, which includes:

• Contributory pension scheme
• £4,000 Car allowance
• Permanent health insurance
• Healthcare Cash Plan (Medicash)
• Life assurance
• 25 days’ annual leave (in addition to bank holidays)
• Additional leave over Christmas
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Cycle to work scheme
• Subsidised sports and social club
• Annual travel and parking loans
• Financial assistance for professional development

If you’re a proactive Business Analyst who enjoys working with stakeholders across a business and wants to help shape how a leading law firm works, we’d love to hear from you. Apply today.

About Thompsons Solicitors

For 100 years, leading social justice law firm, Thompsons Solicitors, has been fighting for the rights of the injured and mistreated and changing lives for the better. Since 1921, we have stood shoulder-to-shoulder with trade unions to implement key legal reforms and give a voice to those who might otherwise have been disadvantaged and marginalised.

Thompsons ran:

• the case that established the right for injured workers to be compensated in 1937
• the first asbestos case that was successful in the House of Lords in 1972
• the first equal pay for equal value claim in the UK (1988) and later in Europe (1993)
• the case against UK construction companies for blacklisting union members in 2016
• hundreds of cases on behalf of women who received negligent treatment at the hands of disgraced breast surgeon, Ian Paterson (2017) and behalf of those injured by mesh (2019).

Today, Thompsons employs 800 staff who work at 18 offices right across the UK. Key areas of legal specialism include: personal injury, serious injury, asbestos diseases, medical negligence, road traffic accidents, accidents at work, industrial diseases and trade union law. As a point of principle, the firm has never worked for employers or insurers.

Over the last 100 years, we have consistently won the cases that have advanced the law for working people, but, as long as there are employers who put profit before the safety and rights of their workforce, there is always more to do. We continue to expose injustice, holding those responsible to account and campaigning for positive change.

We want to hear from anyone who is keen to progress a legal career with a firm that won’t let up in its quest for fairness.

Visit www.thompsons.law or call 0800 0 224 224

Thompsons Solicitors is a trading name of Thompsons Solicitors LLP.