Call Centre Advisor at ResQ in Seaham
About the role
- Position: Call Centre Advisor
- Location: Spectrum 3, Spectrum Business Park, Seaham, SR7 7TT
- Salary: £26,602.03 + Commission
- Contract: Full-time, on-site in person , permanent role (up to 40.25 hrs per week)
Join ResQ and Make Every Conversation Count.
We’re looking for upbeat, people-loving problem-solvers who get a buzz from helping others. If you love connecting with people, turning tricky situations into positive outcomes, and making someone’s day better — this is your moment.
What You’ll Be Doing
- Handling inbound customer queries and complaint calls with confidence
- Listening carefully and uncovering what each household truly needs
- Solving problems quickly and effectively
- Turning frustrations into solutions
- Building genuine rapport so every customer feels heard, supported, and valued
No experience? No problem.
We’ve got you covered with full, paid training so you’ll feel confident and ready from day one.
You’ll Smash It Here If You’re…
- A natural communicator and great listener
- Empathetic and genuinely customer-focused
- Calm under pressure and solution-driven
- Resilient, patient, and positive
- Someone who takes pride in delivering a great experience every single time
Whether you’ve worked in retail, care, warehouse, hospitality, hair & beauty, customer service, or sales — your people skills matter here.
What’s In It For You?
- Full training & continuous development
- Exciting incentives and rewards
- 28 days holiday (including bank holidays) + your birthday off paid!
- Pension scheme
- Exclusive high-street discount hub
- A supportive, energetic team environment where you’re valued
At ResQ , we believe in creating opportunities where everyone can succeed. We’re proud to be a Disability Confident employer and are committed to a fair, inclusive hiring process.
If you’re ready to start a career where your personality, positivity, and people skills truly shine…
Apply today - we’re ready for a great conversation.
Visit: https://resqcs.co.uk/vacancies-call-centre/
