Patient Experience Panel Member Volunteer Volunteer: Volunteer Speciality: Volunteer Weekly working pattern: 2 Hour Quarterly Meetings

• Volunteer: Volunteer
• Main area
• Volunteer
• Grade
• Volunteer: Volunteer
• Contract
• Voluntary: 2 years (Attend quarterly panel meetings (typically 2 hours))
• Hours
• 2 Hour Quarterly Meetings
• Job ref
• 340-PEPM-08-26
• Site
• NEAS HQ, Bernicia House
• Town
• Newcastle upon Tyne
• Salary period
• Session by session
• Closing
• 30/08/2026 23:59

Job overview

As a Patient Experience Panel Member, you will use your lived experience as a patient or carer to help the Trust improve the quality, safety and experience of care.

Your role is to share perspectives, ask questions, and work in partnership with staff to shape services so they better meet the needs of people who use them.

Time Commitment

• Attend Quarterly Panel meetings (typically 2 hours)
• Read short papers or materials in advance where possible
• Optional involvement in additional activities by mutual agreement

If you have any access/communication/support needs please advise us of these to enable us to support you to participate.

Note: Your home location may form part of our criteria as we are seeking to have representation from as varied a geographical area as possible.

This expression of interest does not guarantee a place due to limited spaces we have available. We may pool your expression of interest for up to 6 months and reach out to you at a later date pending available spaces.

Main duties of the job

• Share personal and collective experiences of using Trust services
• Provide insight into what works well and what could be improved
• Help the Trust understand the impact of changes on patients, carers and different communities
• Take part in discussions in a respectful, constructive and inclusive way
• Occasionally support specific short‑term projects or working groups (optional)
• Comment on and help shape:

• o Service improvement plans
• o Patient information and communications
• o Trust policies, pathways or environments (where relevant)
• Working for our organisation

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.

Detailed job description and main responsibilities

Please see the role description attached for more information on this voluntary role. This provides detail on what the role involves, information about support and training, expenses and more.

Person specification

Interest

Essential criteria

• Explain why you are interested in this opportunity

Experience

Essential criteria

• What experience of NEAS do you have
• What perspective do you believe you would bring
• Previous involvement in volunteering, patient engagement, co-production/improvement work

Time

Essential criteria

• Are there any times/days you would not be available

• Further details / informal visits contact
• Name
• Andrew Pike
• Job title
• Quality and Patient Experience Manager
• Email address
• andrew.pike@neas.nhs.uk
• Telephone number
• 0191 430 2000