Programme Support Coordinator

• Details
• Reference number
• 476274
• Salary
• £28,281 - £28,590

GBP

• Job grade
• Administrative Officer
• Contract type
• Permanent
• Type of role
• Administration / Corporate Support
• Working pattern
• Full-time
• Number of jobs available
• 1
• Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Remote working (anywhere in the UK)

About the job

Job summary

We are recruiting for the role of Programme Support Coordinator in our Social Work Academy.

Whilst this role is flexible on location some office attendance may be required .

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures. We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

Let us tell you a bit more about the role

The Social Work Academy plays a vital role in supporting the development of social work practice across Cafcass. Working closely with practitioners, leaders, universities and external partners, the Academy delivers learning, development and professional programmes that build capability and strengthen outcomes for children and families.

As Programme Support Coordinator, you will provide high-quality programme, project and administrative support to ensure the effective delivery of Academy activities. You will coordinate learning programmes, support onboarding and induction activities, organise events and meetings, maintain programme information and provide excellent customer service to learners and stakeholders.

This is an exciting opportunity for someone who enjoys working in a fast-paced environment, managing multiple priorities and collaborating with colleagues across the organisation.

Job description

In this role you will:

• Coordinate learning programmes, workshops, webinars and events.
• Manage participant bookings, attendance and programme records.
• Support the administration of the Social Work Academy and its development activities.
• Prepare agendas, reports, presentations and meeting documentation.
• Maintain programme databases, dashboards and performance information.
• Support governance and reporting requirements through accurate record keeping and data management.
• Act as a key point of contact for learners, facilitators, universities and stakeholders.
• Work closely with colleagues across operational and corporate services to support programme delivery.
• Contribute to the continuous improvement of systems, processes and ways of working.

Person specification

and what we’re looking for.

• NVQ Level 3 qualification (or equivalent experience).
• Experience of providing administrative or project support within a busy professional environment.
• Experience coordinating multiple activities, events or programmes.
• Strong organisational skills with the ability to prioritise competing demands.
• Excellent written and verbal communication skills.
• Strong IT skills, including Microsoft Word, Excel, Outlook, Teams and SharePoint.
• Experience maintaining accurate records and producing reports.
• An understanding of information governance, confidentiality and data protection requirements.
• The ability to build positive working relationships with a wide range of stakeholders.

You can find out more about the above - and much more - before you apply and we also recommend you read the job description.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Local Government Pension with an employer contribution of 13.7%
• 28 days holiday (including three for Christmas) rising to 33 days with five years continuous service, which could include your current employment

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.

Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.

Closing date:

17 August 2026

Final Interview:

W/C 7 September 2026

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo an enhanced (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Michelle Berridge
• Email : michelle.berridge@cafcass.gov.uk

Recruitment team

• Email : HRResourcing@cafcass.gov.uk