Head of Enforcement and Casework

• Details
• Reference number
• 475597
• Salary
• £69,185 - £80,538
• National: £69,185 - £78,401
• London: £72,970 - £80,538
• A Civil Service Pension with an employer contribution of 28.97%

GBP

• Job grade
• Grade 6
• Contract type
• Permanent
• Business area

DBT - DIME - Business Growth - The Office of the Small Business Commissioner (OSBC) is an independent public body established by Government under the Enterprise Act 2016 to tackle overdue payments and unfavourable payment practices in the private sector. Its mission is to make life

• Type of role
• Operational Delivery
• Working pattern
• Flexible working, Full-time, Job share, Part-time
• Number of jobs available
• 1
• Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, Salford

About the job

Job summary

The Head of OSBC Enforcement and Casework will provide strategic and operational leadership for the OSBC’s casework, investigations, and enforcement functions.

The postholder will lead the operational and digital transformation and restructuring of the service, ensuring it is efficient, robust, and capable of delivering fair, proportionate enforcement outcomes.

The role is critical to enabling the Small Business Commissioner to fulfil statutory duties, including oversight of payment practices, dispute resolution, and taking enforcement action where required. The postholder will ensure high-quality decision-making, appropriate escalation of complex cases, and timely outcomes that support small businesses.

Job description

Strategic Leadership:

• Lead the development and implementation of a restructured Casework and Enforcement function aligned to OSBC priorities.
• Develop and define service delivery models, workflows, and governance arrangements for casework, investigations, and enforcement operations.
• Ensure alignment with wider DBT sponsorship and government policy, legal frameworks, and enforcement standards.

Operational Delivery:

• Oversee the end-to-end case management operation including triage, investigation, enforcement action, fines, and resolution.
• Ensure timely, consistent, and high-quality decision-making across all cases.
• Establish and monitor KPIs, performance frameworks, and service standards.

Enforcement & Decision-Making:

• Provide senior oversight of enforcement decisions, including financial penalties and investigation outcomes.
• Act as a key escalation point for high-risk, complex, or sensitive cases.
• Ensure decisions are evidence-based, legally robust, and proportionate based on evidence and fact.

Transformation & Continuous Improvement:

• Lead the restructuring and modernisation of the service, including processes, systems, and procurement.
• Drive continuous improvement through data, insight, and stakeholder feedback.
• Implement effective risk management and quality assurance frameworks within the service.

People Leadership & Capability:

• Build and develop multidisciplinary teams (caseworkers, investigators, enforcement specialists).
• Build capability in enforcement, investigation, and decision-making within the service.
• Lead recruitment activity as part of operational service restructuring and growth.

Stakeholder Engagement:

• Work closely with the Small Business Commissioner, Chief of Staff, DBT colleagues, and external partners.
• Build effective relationships with legal, policy, and operational stakeholders to support informed and robust decision making.
• Represent OSBC in internal and external forums as required.

Person specification

Essential criteria:

The below criteria are essential and will be assessed at application stage;

• Proven experience of leading complex operational services, ideally within a regulatory, enforcement, or casework environment.
• Strong track record of delivering organisational transformation, including restructuring teams and services.
• Experience of enforcement decision-making, investigations, or regulatory frameworks.
• Ability to make sound, evidence-based decisions in complex, high-risk scenarios.
• Excellent leadership skills, with experience of leading and developing high-performing teams.
• Strong understanding of governance, risk management, and assurance processes.
• Ability to operate at pace while maintaining quality and compliance.
• Excellent stakeholder management and influencing skills, including working with senior leaders.

Desirable criteria

The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates;

• Working on small business policy and engagement or a knowledge of payment policy and legislation.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Making Effective Decisions
• Managing a Quality Service
• Communicating and Influencing

Benefits

Alongside your salary of £69,185, Department for Business and Trade contributes £20,042 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including ethnic minorities, people with a disability, and people with gender diverse identities.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

Interviews for this vacancy will be conducted virtually. We will, however, consider in-person interviews by exception.

Please ensure that you check your emails regularly as all updates from us will be sent to you this way.

To apply for this post, you will be asked to complete the following as part of the online application:

• A CV setting out your career history, with key responsibilities and achievements that relate to the essential criteria listed in this advert. Any gaps in employment history within the last 2 years should be explained. The CV should not exceed more than 2 x A4 pages.
• A Personal Statement of up to 750 words, explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role in reference to the essential criteria .

Your application will be sifted against the Experience criteria of the Civil Service Success Profiles.

We aim to sift both the CV and the Personal Statement but, in the event of a large number of applicants, an initial short sift may be conducted on the Personal Statement only. Candidates who pass the initial sift of the Personal Statement will either progressed to a full sift where the CV is then assessed, or progressed straight to further assessment/interview.

Candidates who pass the sift will be invited to interview, where we will assess you on the Success Profiles element of Behaviours.

It is likely that the sift will take place 1-2 weeks after the closing date and interviews 3-5 weeks after the closing date, though this is subject to change.

Please note, following a recent change to the Machinery of Government, the Department for Business and Trade (DBT) will be renamed to the Department for Business, Innovation, Science and Trade (BIST) as of 20th July 2026. BIST will connect the UK’s world-class science and technology base directly to the businesses, places and workers that will drive good growth across the country. Such changes will not affect the selection process for this campaign; however, we wanted to take this opportunity to advise you of the recent changes to our department.

You can find further information here regarding recent governmental changes Machinery of Government changes: Fact Sheet - GOV.UK.

Reasonable Adjustments

We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process. In order to request an adjustment:

Complete the ‘Assistance required’ section on the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process.

Alternatively contact the Government Recruitment Service at DBTrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Please see attached Candidate Pack for further information on: Diversity and Inclusion; Benefits; Learning and Development; Working Patterns and what we deliver as a department.

Further Information:

• A reserve list may be held for a period of 12 months from which further appointments can be made. Reserve Lists will be for each location and appointments made in merit order based on location preferences.
• Any move to the Department for Business and Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments.
• The Department will not consider sponsoring a visa or issuing a Certificate of Sponsorship. We are unable to offer advice on any Visa and Immigration cases.
• New entrants are expected to join on the minimum of the pay band.
• Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty. Any applicant who has details held on the IFD will be refused employment.
• A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
• Terms and Conditions are attached. Please take time to read the document to determine how these may affect you.
• Please note – the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role.
• Candidates that do not quite meet the standard for this role may be offered a position at a lower grade.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland/Access NI on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

For further information on the Access NI confidential checking service telephone: the Access NI Helpline on 0300 200 7888 and ask to speak to the operations manager in confidence, or email accessni@ani.x.gsi.gov.uk

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Carlo Gibbs
• Email : carlo.gibbs@smallbusinesscommissioner.gov.uk

Recruitment team

• Email : dbtrecruitment.grs@cabinetoffice.gov.uk

Further information

Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.

If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DBT by email: Resourcing@businessandtrade.gov.uk.

If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.

For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here to visit Civil Service Commission/Complaints.