Customer 1st Advisor

Closing Date: 27th August 2026 (12pm)

Interviews: week commencing the 7th September 2026

Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries.

As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people-focused role where no two days are the same.

About the role

In this role you will:

• Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity
• Provide a professional front-of-house reception service, ensuring customers feel welcome and supported
• Handle customer enquiries via face-to-face contact, telephone and written communication
• Work closely with colleagues across different service areas to deliver joined-up, efficient support
• Undertake administrative tasks and outbound survey work to support continuous service improvements

About you

We’re looking for someone who:

• Has a genuine passion for delivering excellent customer service
• Is confident communicating with customers in person, over the phone and in writing
• Has experience in office administration or customer-facing roles
• Is flexible and adaptive to meet business needs
• Enjoys working as part of a team and supporting colleagues across different service areas
• Is eager to learn, proactive, and keen to develop new skills

If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we’d love to hear from you.

INDAD

We are a small housing association managing 2,500 homes, primarily in Castle Vale, Birmingham. Our focus is on providing safe, high-quality homes while strengthening communities and improving lives.

As an anchor organisation, we use our resources and influence to build resilient communities where people can thrive.

We continue to deliver on our promise to the Housing Action Trust, reinvesting in homes and communities while taking steps to reduce our environmental impact.