Receptionist/Pathway Assistant

The pathway assistant role is an exciting opportunity to join our administration team in the Endoscopy Unit which provides first class administration and reception services to the Division. As part of the Patient Pathway team, the Pathway Assistant/Receptionist plays a key front-facing administrative role within the Endoscopy Unit, providing a professional and welcoming reception service to patients, visitors, and staff. The role involves acting as the first point of contact within the department, ensuring patients are greeted courteously, enquiries are handled efficiently, and the reception area runs smoothly on a daily basis.

Key responsibilities include tracking patients through their care pathways, processing clinical correspondence in a timely manner, and providing essential administrative support to the Clinical Nurse Endoscopists and wider multidisciplinary team to help maintain an organised and efficient service.

The role also involves answering telephone calls, responding to patient and staff enquiries, managing reception duties, updating patient information, and supporting the day-to-day administrative functions of the Endoscopy Unit. In addition, the post holder will provide general administrative support to the clinical, management, and administrative teams to ensure the smooth running of the department.

Key responsibilities include tracking patients through their care pathways, processing clinical correspondence in a timely manner, and providing essential administrative support to the Clinical Nurse Endoscopists and wider multidisciplinary team to help maintain an organised and efficient service.

The role also involves answering telephone calls, responding to patient and staff enquiries, managing reception duties, updating patient information, and supporting the day-to-day administrative functions of the Endoscopy Unit. In addition, the post holder will provide general administrative support to the clinical, management, and administrative teams to ensure the smooth running of the department.

The successful candidate must have excellent customer service and communication skills, you will need to be enthusiastic, self-motivated with a pro-active approach towards teamwork and service delivery. You will have a high degree of empathy, diplomacy and sensitivity with an acute awareness of the needs of both patients’ and the clinical teams.

In addition, you should have good organisational skills supported by previous administrative experience. You will be required to possess a competent level of IT skills using Microsoft Office software packages, experience in the use the Epic (Patient administration Record) or similar IT systems will be an advantage but not essential.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicin e
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Successful candidates will have previous administration experience and either experience of working in an NHS organisation or a desire to work within a healthcare organisation. They will be able to communicate with a range of patients and colleagues and possess excellent team working, negotiation and organisation skills. Above all they will be committed to helping us deliver excellent patient care.

We offer excellent development opportunities for administration staff both within the Division and across the organisation.

We are recruiting for two posts: one permanent and one 12‑month fixed-term (career break cover). Please indicate clearly in your application which role you wish to be considered for.

This is an actively busy role and the successful candidate is required to be able to demonstrate the Trust values, and meet the responsibilities of the job description and person specification. With customer service being a high priority, you will have the ability to respond effectively and respectfully and to patient queries, whilst undertaking the full complement of administrative duties.

Flexible Working at UCLH

UCLH is committed to supporting flexible working. All employees are encouraged to discuss flexible working options with their managers, and decisions are made collaboratively to ensure that services are maintained and improved. We believe in a team-based approach, considering what flexibility can be offered to meet both individual and service needs.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust

• In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.

UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.