Food & Beverage - Team Member at Hilton - London Bankside in London

Description

As a Food & Beverage Team Member, you'll play an important role in creating a warm and welcoming atmosphere where guests feel valued from the moment they arrive. Working closely with your colleagues, you'll deliver friendly, knowledgeable and efficient service, guiding guests through our menus, sharing promotions and ensuring every interaction exceeds expectations.

No two shifts are the same. From preparing the outlet for service and supporting daily operations to serving food and drinks with care, you'll help maintain exceptional standards of cleanliness, presentation and hospitality throughout every part of the guest journey. You'll also develop a thorough understanding of our menus, allergens and food safety procedures, ensuring guests can dine with confidence.

What You Will Do In This Splendid Role:

You will be part of the Food and Beverage team supporting each other to consistently deliver memorable moments, create a warm and welcoming atmosphere for greater guest experience. Here’s what you will be expected to do:

• Welcome guests warmly and professionally, guide them through the menu and specials, and provide attentive food and beverage service that exceeds expectations.
• To be fully knowledgeable about all the allergens and their presence in the dishes and drinks offered in the outlet, and to know where to find all the information.
• To be aware of all F&B Promotions in place in the Hotel and to communicate them to guests when appropriate.
• Support daily outlet operations, including opening and closing procedures, order taking, serving, and maintaining cleanliness and presentation standards.
• Encourage the highest standards across all areas (customer service, hygiene, health and safety)

What We’re Looking For:

• Previous experience in food and beverage or hospitality is desirable but not essential.
• Excellent communication skills, a positive attitude, and a strong team spirit.
• The ability to work well in a fast-paced environment and deliver excellent customer service.
• Flexibility to work a variety of shifts, including weekends and bank holidays, is essential.

What Makes You Splendid:

We live by our values, and we’d love you to bring them to life every day:

• Open - If you believe that great work starts with great relationships, you’ll feel right at home here.
• Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
• Brilliant - If you’re someone who takes pride in your craft and thrives on making a difference, we’d love to hear from you.
• Honest - You’ll be part of a team that believes in doing the right thing.

We’re a family where everyone’s welcome and welcoming. We believe in creating a space where people feel seen, heard, and valued.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance – Peace of mind for you and your loved ones.
• Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - Auto enrolment into the company pension scheme.
• Learning & Development - Opportunities available to progress your skills and career.

About Hilton - London Bankside

Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society.

Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery.

The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences.

Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again